Manager, Monitoring & Observability

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Lead, mentor, and develop a team of Expert/Senior Observability Engineers and Site Reliability Engineers (SREs).

• Define and implement the enterprise observability strategy, guiding the organization’s transition to IBM Instana, Grafana, and OpenTelemetry.

• Manage vendor relationships, software licensing, cloud consumption costs, and departmental budgets.

• Serve as the delivery leader for observability engineering projects utilizing Agile/Scrum methodologies.

• Oversee backlog management, sprint planning, and resource capacity for engineering teams.

• Apply PMP best practices to manage the onboarding of the FOAK platform, tool migrations, and multi-cloud telemetry integrations.

• Advocate for ITIL v4 practices and ensure compliance with Change, Incident, and Problem Management protocols.

• Act as the Senior Escalation Manager during P1/P2 Major Incidents, coordinating war rooms and driving Root Cause Analysis efforts.

• Automate operational tasks and integrate observability tools with ServiceNow.

• Govern enterprise Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Error Budgets.

• Provide technical leadership for Kubernetes observability, telemetry pipelines, and Infrastructure-as-Code using Ansible/Terraform.

• Ensure observability platforms comply with enterprise security, Role-Based Access Control (RBAC), and regulatory standards.

• Collaborate with leaders in Application, Cloud, Security, and DevOps to embed observability into CI/CD pipelines.

• Oversee Knowledge Transfer and transition programs to ensure 24x7 operational readiness.

⛳️ Requirements

• 12+ years of overall IT experience.

• A minimum of 3-5 years in managing Site Reliability Engineering (SRE), Observability, or Cloud Infrastructure teams directly.

• Demonstrated success in managing enterprise-scale IT transformation projects and complex vendor transitions.

• Extensive experience in heavily regulated, 24x7 enterprise environments utilizing structured service delivery models.

• Proficiency in Agile/Scrum methodologies.

• Knowledge of PMP/Project Management methodologies.

• Familiarity with ITIL v4 principles.

• Experience with ITSM tools, specifically ServiceNow.

• Competence in OKR tracking.

• Skills in Budget and Vendor Management.

• Strong conceptual understanding of IBM Instana, Grafana, Prometheus, OpenTelemetry, Telegraf, and InfluxDB.

• Familiarity with Kubernetes, Docker, Multi-Cloud environments (AWS/Azure/GCP), Linux, and legacy monitoring tools (Netcool, SolarWinds).

• Understanding of DevOps principles, CI/CD pipelines, GitOps, and Infrastructure-as-Code (Ansible/Terraform).

• Required/Highly Preferred Certifications: ITIL 4 Foundation / Managing Professional; Certified ScrumMaster (CSM) or Professional Scrum Master (PSM); Project Management Professional (PMP) or equivalent Agile/Project management certification.

🏝️ Benefits

• CLT hiring - 40 hours weekly workload.

• Remote work opportunity.

• Health Insurance - SulAmérica Prestige (available for legal dependents).

• Dental Insurance - SulAmérica (available for legal dependents).

• Life Insurance - Prudential (24x salary).

• Private Pension - Metlife (up to 6% company match).

• Meal Voucher and Internet allowance - Flash (R$1.000,00 per month).

• Employee Assistance Program.

• Wellness program.

• Additional compensation program based on eligibility and individual performance.

• An equity grant through our Associate Equity Appreciation Program.