Manager Last Mile Operations

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Manage the daily operations of contract carriers, which includes overseeing contractor schedules, route monitoring, reporting, and maintaining relationships with contract carriers and their helpers.

• Foster staff development and mentorship to achieve organizational goals.

• Provide training to staff on company policies and procedures.

• Conduct interviews, hire new employees, address disciplinary actions, and resolve conflicts.

• Ensure adherence to corporate warehouse policies, procedures, and programs.

• Supervise employees in alignment with company policies and relevant laws.

• Plan, assign, and direct tasks effectively.

• Evaluate employee performance and administer rewards or disciplinary actions as necessary.

• Handle complaints and resolve issues promptly.

• Utilize route planning software to create optimal delivery routes.

• Oversee the dispatch of contract carriers and troubleshoot issues as they arise throughout the day.

• Identify areas of concern and reorganize routes to enhance operational efficiencies.

• Train and support contract carriers and dispatchers to surpass customer expectations.

• Ensure that work is completed accurately and within designated time limits.

• Confirm that photographs are captured for every job undertaken.

• Allocate and request additional resources as necessary.

⛳️ Requirements

• A minimum of 5 years of relevant logistics and supervisory experience.

• Proficient in Microsoft Office applications, including Word, Outlook, and Excel.

• Bachelor’s degree in business, logistics, or a related field is preferred.

• Availability to work a range of shifts, including holidays, days, evenings, nights, and weekends.

• Willingness to travel occasionally between branches and regions.

• Experience in mentoring, training, and supporting new or less-experienced team members.

• Bilingual proficiency in English and Spanish, including reading, writing, and speaking (preferred).

• Strong business acumen and insight.

• Openness to collaborate with management teams.

• Ability to successfully pass a pre-employment drug test if required after receiving a conditional offer.

🏝️ Benefits

• Competitive salary.

• Paid time off that includes up to 8 holidays, 2 floating Diversity Days, up to 15 days of PTO for salaried employees, up to 40 hours of bereavement leave, up to 16 hours of volunteer time, jury duty, a minimum of 2 weeks of family bonding leave, and up to 40 hours of prenatal care leave.

• 401(k) retirement plan with a company match of up to 5%.

• Comprehensive health benefits, including prescription, dental, vision, basic and supplemental life insurance, short and long-term disability, accidental death and personal loss coverage, business travel insurance, legal services, and ID theft protection.

• Access to an Employee Assistance Program (EAP).

• Tuition reimbursement for further education.

• Adoption assistance for families.

• Health Savings Account (HSA).

• Health Care Flexible Spending Account (FSA).

• Dependent Care Flexible Spending Account (FSA).

• Commuter Spending Account.

• Health Reimbursement Arrangement (HRA).

• Opportunities within a talent community for future career prospects.

• An equal opportunity and affirmative action employer.