Cloud Operations Monitoring Specialist – 2nd Shift

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Deliver cloud operations services and support, primarily focusing on Microsoft Azure and, potentially, Amazon AWS environments.

• Offer system administration for Linux and Windows Server virtual machines.

• Address incidents and fulfill service requests efficiently.

• Investigate and implement permanent solutions to problems.

• Engage in proactive problem management initiatives.

• Design, document, test, and execute changes effectively.

• Aid in compliance and vulnerability management through patching, endpoint protection, and maintenance of essential software on virtual machines.

• Assist in the enhancement of monitoring and automation processes.

• Collaborate within an Agile product team embedded in the XetaCloud Operations team.

• Develop operational best practices, cloud maturity plans, and documentation to adhere to IT policy and compliance standards.

⛳️ Requirements

• Typically requires a University Degree and a minimum of 5 years of relevant experience, or an Advanced Degree in a related field with at least 3 years of experience, or, in the absence of a degree, 9 years of relevant experience.

• U.S. citizenship is necessary, as only U.S. citizens can access certain essential systems.

• Experience in a multi-cloud environment, including Microsoft Azure and Amazon Web Services, with knowledge of associated networking, architecture, and infrastructure.

• Proficient with Microsoft Windows Server and Red Hat Enterprise Linux.

• Familiarity with monitoring tools such as Datadog, Azure Monitor, AWS CloudWatch, ServiceNow, Statseeker, Netscout, and others.

• Experience managing production infrastructure and applications using ITIL v3 (2011) or v4 best practices.

• Strong technical communication skills, including the ability to create professional user-facing documentation for diverse user groups.

• Microsoft Azure/AWS certifications are preferred.

• Experience with SQL Server, Log Analytics, and Qlik is preferred.

• Willingness to participate in a 24/7 on-call rotation.

• Ability to work second shift hours.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Three weeks of vacation for newly hired employees.

• 401(k) plan with employer matching funds and a separate employer retirement contribution, including a Lifetime Income Strategy option.

• Tuition reimbursement program.

• Student Loan Repayment Program.

• Life insurance and disability coverage.

• Optional pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal services, and ID theft protection.

• Birth, adoption, and parental leave benefits.

• Ovia Health, including fertility and family planning services.

• Adoption Assistance.

• Autism Benefit.

• Employee Assistance Plan, offering up to 10 free counseling sessions.

• Healthy You Incentives wellness rewards program.

• Doctor on Demand for virtual doctor visits.

• Bright Horizons child and elder care services.

• Teladoc Medical Experts second opinion program.

• Flexible work schedules.

• Flexible spending accounts.

• Employee Scholar Program.

• Paid time off and holidays.

• Potential annual short-term and/or long-term incentive compensation programs (not guaranteed).