This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the creation, execution, and upkeep of operational processes, documentation, and standards.

• Direct the development, maintenance, and governance of Standard Operating Procedures (SOPs), job aids, process maps, and reference materials.

• Ensure compliance with documentation standards, version control, and approval procedures.

• Evaluate documentation requirements, identify deficiencies, and ensure operational content aligns with regulatory obligations, business rules, policies, and system modifications.

• Manage operational impact assessments and readiness initiatives for business, system, compliance, and market changes.

• Organize communications, training materials, and updates to SOPs.

• Facilitate stakeholder consensus, operational approvals, and representation in change governance activities such as Change Advisory Board (CAB) meetings.

• Collaborate with IT, Operations, and Training teams on system enhancements, implementations, testing, workflow design, and operational preparedness.

• Act as the operational subject matter expert for enterprise tools and technologies.

• Identify, prioritize, and execute process and documentation enhancements utilizing operational data, audits, user feedback, and business insights.

• Track adherence to operational standards and assist in corrective measures.

• Supervise performance dashboards and key metrics related to productivity, growth, efficiency, and strategic goals.

⛳️ Requirements

• A minimum of 5 years of experience in operations, business process enhancement, change management, or related fields.

• A Bachelor’s Degree in Business Administration, Operations Management, Healthcare Administration, Quality Management, or a related discipline is required.

• Previous leadership or supervisory experience is essential.

• Proven ability to produce high-quality SOPs, workflows, and job aids tailored for diverse audiences.

• High School diploma or equivalent is required.

• Preferred Bachelor’s degree or higher in Business Administration.