Operations Director, Biomarker Programs

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the operating model and the multi-year strategy for biomarker programs, overseeing everything from sample collection to results and storage.

• Create standard operating procedures (SOPs) and establish a quality framework for sample collection, chain of custody, storage, and tracking.

• Oversee relationships with external laboratories, logistics providers, and vendors, including performance monitoring, issue resolution, and ensuring contract compliance.

• Provide guidance to executive leadership on expansion sequencing, lab partner strategies, and operational investments.

• Represent biomarker operations during company planning sessions.

• Define and track operational KPIs such as turnaround time, sample quality, collection success rates, and cost per sample.

• Act as the accountable operations leader for regulatory readiness and corrective action plans.

• Identify operational risks and implement effective solutions.

• Scale programs across existing and new US sites while ensuring quality, regulatory compliance, and member experience are upheld.

• Lead a team of service coordinators as the volume of operations increases.

⛳️ Requirements

• Over 10 years of operations experience in a clinical lab, genetics, diagnostics, biobanking, or clinical research environment.

• Bachelor's degree in life sciences, clinical laboratory science, business operations, or a related discipline.

• Practical knowledge of sample collection and biospecimen workflows, including chain of custody, storage, and shipping protocols.

• Familiarity with genetic testing processes and the laboratory lifecycle from accessioning to results reporting.

• Proven experience managing relationships with external laboratories and vendors.

• Experience in launching new clinical or laboratory programs.

• Comprehensive understanding of regulatory frameworks such as CLIA, CAP, and HIPAA.

• Demonstrated ability to build processes from the ground up and scale them effectively.

• Proficient with data analysis and utilizing metrics to identify challenges and implement improvements.

• Strong communication skills and ability to work collaboratively across functions.

• Capacity to excel in a fast-paced, high-growth setting.

• Willingness to travel up to 25% of the time.

• Must be legally authorized to work in the United States at the time of hire and not require current or future employer sponsorship for a work visa.

• Successful completion of a background check is required.

• An MBA or other relevant advanced degree is preferred.

• Background in Laboratory Information Management Systems (LIMS) or sample tracking systems is preferred.

• Experience with consumer-facing or direct-to-consumer health companies is preferred.

🏝️ Benefits

• Make a positive impact on people's lives and health.

• Enjoy free whole-body scans for all team members.

• Access growth opportunities and career development.

• Participate in weekly team gatherings to connect, share, and socialize.

• Benefit from a flexible vacation policy.

• Contribute to a 401(k) retirement savings plan with pre-tax contributions; however, there are no current employer matching contributions.

• Receive comprehensive health, dental, vision, and mental health coverage.