Lead IT Production Operations Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct assessments of data flows to confirm that Controlled Unclassified Information (CUI) is maintained within authorized limits.

• Support incident response efforts related to CUI.

• Monitor and address compliance gaps associated with CUI protection mandates.

• Ensure adherence to organizational security policies, CMMC standards, and relevant regulations governing CUI.

• Document incidents, resolutions, and operational activities using designated ticketing and reporting systems.

• Perform incident triage and communicate with stakeholders concerning service impacts and the status of resolutions.

• Oversee system health during after-hours operations.

• Detect potential issues and initiate corrective measures.

• Lead operations for a specific application, database, or infrastructure domain.

• Define, evaluate, and enhance daily production operations.

• Utilize problem-solving and critical-thinking skills to comprehend and improve production operations.

• Develop improvement metrics and assist the operations team in implementing them.

• Execute additional responsibilities in alignment with the role as assigned.

⛳️ Requirements

• A minimum of 4 years of relevant experience.

• At least 2 years of experience in supporting and delivering Service Levels for production operations.

• Strong critical thinking abilities.

• Proven problem-solving skills.

• Experience in leading operations for an application, database, or infrastructure sector.

• Capability to define, measure, and enhance daily production operations.

• Familiarity with Agile and Lean methodologies and the ability to apply them to everyday operations.

• Ability to formulate improvement metrics and guide an operations team in their implementation.

• Understanding of CUI protection mandates.

• Knowledge of organizational security policies, CMMC standards, and relevant regulations governing CUI.

• A Bachelor's degree in Computer and Information Science is preferred.

🏝️ Benefits

• Short-term incentives may be available.

• Comprehensive benefits package.

• Health benefits.

• Life insurance benefits.

• Voluntary benefits.

• Benefits and perks that promote physical, mental, emotional, and financial wellbeing.

• Tobacco-free workplace.

• Equal Opportunity Employer.