Manager, Language Access & Interpreter Services

This is a fully remote position, open to applicants in Alabama, +33 more states.

📋 Description

• Provides leadership and accountability for the development and execution of organization-wide translation and interpretation systems.

• Ensures that services adhere to state and federal regulations, accreditation and compliance standards, as well as organizational policies.

• Engages in strategic planning for language services across the organization.

• Directs quality monitoring and enhancement initiatives for translation and interpretation services.

• Fosters relationships with management, employees, and medical staff concerning services for LEP and deaf/hard of hearing populations.

• Develops initiatives to enhance, promote, and publicize Translation and Interpretation Services.

• Collaborates with the director to create capital and operating budgets.

• Oversees budgets, assesses variances, and takes necessary actions.

• Manages staff, including training, development, evaluations, and personnel actions.

• Provides guidance and support to subordinate employees.

• Participates in safety initiatives and fulfills safety-related competencies.

• Coaches staff on performance, conducts performance reviews, and promotes staff morale.

⛳️ Requirements

• Leadership experience is essential.

• Typically requires 5 years of experience in a medical setting performing verbal and written medical interpretation and translation, leading and prioritizing staff work, and serving as a resource for staff on complex cases.

• Must include 1 year of supervisory experience in a medical environment.

• Bachelor's Degree (or equivalent knowledge) in Health Care Administration OR a Bachelor's Degree (or equivalent knowledge) in Nursing.

• Professional proficiency in bilingual medical terminology, encompassing anatomy and physiology, diagnostic processes, treatment, prevention, and health education models.

• Familiarity with the ethics of medical interpreting as outlined by the National Council on Interpreting in Healthcare (NCIHC).

• Ability to supervise interpreters tasked with delivering challenging messages, including those related to death and dying.

• Exceptional human relations and communication abilities.

• Basic computer proficiency.

• Capacity to utilize video interpreting techniques.

• Must wear protective clothing when necessary.

• Position requires travel and may involve exposure to road and weather hazards.

🏝️ Benefits

• Benefits eligible.

• Premium pay options such as shift differentials, on-call pay, and more based on job classification.

• Incentive pay available for select positions.

• Potential for annual salary increases based on performance.

• Paid Time Off programs.

• Comprehensive health and welfare benefits including medical, dental, vision, life insurance, and Short- and Long-Term Disability.

• Flexible Spending Accounts for qualified healthcare and dependent care expenses.

• Family-oriented benefits such as adoption assistance and paid parental leave.

• Defined contribution retirement plans with employer matching and additional financial wellness programs.

• Educational Assistance Program.