Manager, Language Access & Interpreter Services

This is a fully remote position, open to applicants in Alabama, +32 more states.

📋 Description

• Lead and take responsibility for the Language Access Interpreter Services Command Center along with teammate scheduling.

• Create and execute system-wide translation and interpretation systems.

• Ensure that services adhere to state and federal regulations, compliance requirements, and organizational policies.

• Engage in strategic planning for language services throughout the system.

• Spearhead quality monitoring and improvement efforts for translation and interpretation services.

• Foster relationships with management, employees, and medical staff concerning services for LEP and deaf/hard of hearing populations.

• Design initiatives to enhance, promote, and publicize Translation and Interpretation Services.

• Collaborate with the director to develop capital and operational budgets.

• Oversee budgets, analyze discrepancies, and take necessary actions.

• Manage, train, develop, and assess employees.

• Provide guidance and support to subordinate staff members.

• Select, train, develop, and evaluate subordinates while initiating personnel actions.

• Engage in safety initiatives and risk mitigation efforts.

• Mentor staff on performance, conduct performance evaluations, and support staff morale.

⛳️ Requirements

• Proven leadership experience is essential.

• Typically requires 5 years of experience in a medical setting performing verbal and written medical interpretation and translation, prioritizing staff tasks, and serving as a resource for staff on complex cases.

• At least 1 year of supervisory experience in a medical environment.

• Bachelor's Degree (or equivalent knowledge) in Health Care Administration OR a Bachelor's Degree (or equivalent knowledge) in Nursing.

• Proficient command of bilingual medical terminology, including anatomy and physiology, diagnostic processes, treatment, prevention, and health education models.

• Familiarity with the ethics of medical interpreting as outlined by the National Council on Interpreting in Healthcare (NCIHC).

• Capability to supervise interpreters managing difficult communications, including end-of-life discussions.

• Exceptional human relations and communication abilities.

• Basic computer proficiency.

• Ability to utilize video interpreting techniques.

• Availability to work Monday through Friday, from 8:00 AM to 5:00 PM.

• Position requires travel.

• Must wear protective clothing when necessary.

🏝️ Benefits

• Eligible for benefits.

• Competitive salary.

• Premium pay options such as shift differentials and on-call pay based on the teammate's role.

• Incentive pay available for select positions.

• Potential for annual raises based on performance.

• Paid Time Off programs.

• Health and welfare benefits including medical, dental, vision, life insurance, and Short- and Long-Term Disability.

• Flexible Spending Accounts for qualifying health care and dependent care expenses.

• Family benefits including adoption assistance and paid parental leave.

• Defined contribution retirement plans with employer matching and additional financial wellness programs.

• Educational Assistance Program.

• Opportunities for career development.