Manager, Lab Operations

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Support the establishment of lab standards across the organization to meet regulatory requirements.

• Promote excellence in lab collection, processing, safety, and optimization practices.

• Create standard operating procedures to ensure compliance in lab-related activities.

• Ensure compliance with CMS CLIA-waived regulations for point-of-care testing throughout the enterprise.

• Design training programs for both new and existing Oakies in lab practices.

• Establish systems for quality assurance in the laboratory.

• Oversee national and regional laboratory vendor relationships.

• Maintain an updated test compendium.

• Supervise laboratory operations across more than 200 Oak Street Health centers.

• Act as a business and strategic liaison for lab vendor partnerships.

• Enhance lab vendor service agreements for optimal performance.

• Develop organizational lab standards that comply with federal and state regulations.

• Negotiate pricing and service level agreements with vendors.

• Collaborate with EMR and product teams to manage lab compendiums.

• Monitor and trend lab performance metrics such as test volume, turnaround time, TNP, and TIQ.

• Ensure compliance with lab monitoring structures.

• Lead the integration of new point-of-care devices and lab specimens.

• Evaluate lab performance and create strategies for process improvement.

• Provide guidance to Practice Managers and center staff on lab resources and equipment.

• Track compliance with CLIA-waived requirements, including certificates, control logs, and documentation.

• Collaborate on lab-related center setups and state CLIA integration.

• Assist with lab incident reports and root cause analysis.

• Conduct onsite visits to centers.

• Develop organization-wide lab training initiatives.

• Foster cross-functional partnerships.

• Ensure strong accountability in metric performance for lab operations.

• Travel to Oak Street Health markets up to 10% of the time.

• Perform other assigned duties as necessary.

⛳️ Requirements

• Bachelor’s degree or equivalent experience is required.

• 5-8 years of relevant experience.

• Minimum of 3 years of direct experience in a clinical laboratory setting.

• MLS, MT, or MLT certification is preferred.

• Epic certification or experience is preferred.

• Proven ability to independently manage and lead complex, organization-wide projects with minimal supervision.

• Strong ability to prioritize and manage multiple competing priorities.

• Proficient in problem-solving, critical thinking, and conflict resolution.

• Excellent communication skills are essential.

• Experience in vendor management is preferred.

• Must possess a flexible and positive attitude.

• Strong motivation to transform the traditional primary care paradigm.

• High emotional intelligence is necessary.

• Ability to assess situations from various perspectives.

• Capability to effectively resolve issues.

• Willingness to travel up to 10% of the time.

• US work authorization is required.

• A candidate who embodies the values of being Oaky.

🏝️ Benefits

• A mission-driven career with the potential to effect change and improve health outcomes for Medicare patients.

• Paid vacation.

• Paid sick leave.

• 401K matching options for retirement investment.

• Comprehensive health insurance.

• Vision benefits.

• Dental coverage.

• Opportunities for leadership development.

• Stipends for continuing education.

• New centers and adaptable work environments.

• Chances for significant responsibility and rapid advancement.

• Medical insurance coverage.

• Paid time off.

• Retirement savings plans.

• Wellness programs available.

• Additional resources based on eligibility.

• CVS Health bonus, commission, or short-term incentive programs in addition to base salary.