Manager, Integrated Technology

This is a fully remote position, open to applicants in California, +6 more states.

📋 Description

• Lead and enhance the Risk Solution Consulting team focusing on CLEAR Product Specialist and Integration Specialist roles.

• Establish objectives, mentor team members, conduct one-on-one sessions and call evaluations, and oversee development plans.

• Onboard and cross-train team members in CLEAR products, use cases, discovery processes, demonstrations, integration techniques, presentations, and value articulation.

• Represent Risk Solution Consulting in leadership discussions, advocating for the team, clients, and the organization.

• Collaborate with Risk Sales and Sales Management on qualification processes, discovery strategies, solution alignment, competitive positioning, demonstrations, proofs of concept, and executive presentations.

• Prioritize Solution Consulting resources across high-value and strategic initiatives.

• Enhance opportunity quality, technical scoping, documentation, pipeline development, and conversion rates.

• Lead intricate, high-value, multi-stakeholder solution opportunities.

• Ensure preparedness to position CLEAR for investigations, identity verification, fraud prevention, risk assessment, enhanced due diligence, KYC, and adverse media/sanctions monitoring.

• Supervise demonstrations, API/Batch services discussions, technical environment alignment, security considerations, implementation dependencies, and onboarding/compliance requirements.

• Convert product, data, analytics, and integration capabilities into tangible business outcomes.

• Collaborate with internal teams and external technology partners to create repeatable integrated Risk solutions.

• Guide solution design, go-to-market strategies, field enablement, customer support, technical onboarding, and post-launch refinement.

• Act as a senior escalation and coordination point for complex customer, product, solution, and integration challenges.

• Establish operational metrics and utilize Salesforce, Gong, Workday, dashboards, AI, and automation for prioritization, coaching, forecasting, and improvement.

• Generate leadership insights that highlight trends, capacity risks, skill deficiencies, process challenges, and necessary actions.

⛳️ Requirements

• Extensive experience in solution consulting, pre-sales, technical consulting, product consulting, or a related customer-facing role in risk, fraud, identity, compliance, investigations, data, or enterprise software.

• Proven leadership experience, including goal-setting, mentoring, and managing through transitions.

• Strong understanding of CLEAR or similar public-records, risk, identity, fraud, due diligence, compliance, investigation, or data-integration solutions.

• Experience in leading complex sales cycles that involve business, technical, legal, security, procurement, implementation, and executive stakeholders.

• Ability to facilitate functional product demonstrations and technical discussions related to API and batch services.

• Demonstrated collaboration across Sales, Product, Partnerships, Marketing, Customer Success, and senior leadership teams.

• Excellent executive communication, presentation, facilitation, negotiation, and written communication skills.

• Capacity to prioritize competing demands, make data-driven decisions, eliminate obstacles, and maintain customer focus in a fast-paced environment.

• Willingness to travel for strategic customer meetings, internal leadership sessions, partner engagements, and industry events as needed by the business.

🏝️ Benefits

• Flexible work arrangements, allowing work from anywhere for up to 8 weeks each year.

• Opportunities for continuous learning and skill development through the Grow My Way program.

• Flexible vacation policy.

• Two dedicated company-wide Mental Health Days off.

• Access to the Headspace app.

• Retirement savings options.

• Tuition reimbursement programs.

• Employee incentive initiatives.

• Resources for mental, physical, and financial wellbeing.

• Two paid volunteer days off each year.

• Opportunities to participate in pro-bono consulting projects.

• Involvement in ESG initiatives.

• Comprehensive health insurance coverage.

• Dental and vision insurance plans.

• Disability and life insurance options.

• 401(k) plan with company match.

• Competitive paid time off for vacation, sick leave, and personal safety.

• Paid holidays, including two company mental health days off.

• Parental leave benefits.

• Sabbatical leave options.

• Optional hospital, accident, and sickness insurance.

• Optional life and AD&D insurance.

• Flexible Spending Accounts and Health Savings Accounts.

• Fitness reimbursement programs.

• Employee Assistance Program access.

• Group Legal Identity Theft Protection benefit.

• 529 Plan access for education savings.

• Commuter benefits.

• Adoption & Surrogacy Assistance programs.

• Employee Stock Purchase Plan.