Manager, Installation and Repair

This is a fully remote position, open to applicants in Florida, +4 more states.

📋 Description

• Oversee daily commercial installation and repair operations.

• Ensure that customers have an outstanding experience during installation, service, and repair processes.

• Create and execute strategic plans aimed at enhancing customer experience and operational efficiency.

• Manage daily departmental functions while setting performance expectations and objectives.

• Review service orders and analyze trouble tickets to identify trends, service problems, and areas for improvement.

• Lead efforts in staffing, training, coaching, and performance management.

• Set work priorities and allocate resources to meet KPIs, service standards, and business goals.

• Prepare and present operational reports regarding performance, priorities, challenges, and outcomes.

• Monitor and control departmental spending to stay within budget constraints.

• Generate and analyze operational reports that track service levels, performance trends, and departmental outcomes.

• Recommend and/or approve departmental budgets, expenditures, and allocations.

• Carry out other related duties as assigned.

⛳️ Requirements

• Bachelor’s Degree in Telecommunications or a related field, or five or more years of experience in field operations.

• Capability to read, analyze, and interpret general business publications, professional journals, and technical procedures.

• Proficiency in collecting, manipulating, and distributing data for effective root cause analysis.

• Ability to handle sensitive company information and client lists with discretion.

• Capacity to work independently as well as collaboratively.

• Strong problem-solving and communication abilities.

• Skill in developing and training a technical field team.

• Excellent verbal and written communication skills.

• Understanding of OPEX and CAPEX in relation to field operations.

• Driven by goals and results.

• Experience in direct customer interactions.

• Valid driver's license and a clean driving record.

• Above-average proficiency in the MS Office suite, including Word, Excel, and PowerPoint.

• Willingness to travel throughout designated territories.

• Previous tier II level management experience is advantageous.

• Experience with Head End operations related to content delivery is a plus.

• P&L responsibility experience is beneficial.

• Familiarity with installing, documenting, operating, and maintaining customized data and telecommunication network solutions.

• Knowledge of Network Infrastructure Engineering, Network Security, 802.11 Wireless, Voice over IP, Metro-E, Wi-Fi and Managed Wi-Fi, complex network configurations, technical support, and training.

• Understanding of broadband technologies, including the installation, troubleshooting, and maintenance of Fiber Optic, Wi-Fi, and private line services.

• Advanced working knowledge of Ethernet networks, TCP/IP connections, routing protocols, Wi-Fi, and VoIP codecs.

• High school diploma required.

• Working knowledge of AC/DC theory as it relates to telecommunications.

• Candidate must reside in Florida, Georgia, Illinois, Maryland, Ohio, or Virginia.

• Background check, drug screening, and reference checks required as a condition of employment.

🏝️ Benefits

• Competitive salary plus an attractive bonus plan.

• Medical, dental, and vision insurance plans commence upon hire.

• Up to 20 days of paid time off (PTO).

• 10 paid holidays.

• Life insurance options for self, spouse, and children.

• Paid time off.

• 401(k) plan with a 100% company match (vesting and matching begin upon hire, up to 4% of eligible compensation).

• Employee Assistance Program.

• Employee Referral Program.

• Flexible remote work arrangements.

• Travel as necessary for the role.