Manager, Inside Account Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a collaborative team of Inside Account Managers to provide consistent and structured service across a range of Inside-tier clients.

• Serve as a player-coach by managing team performance while also handling a portion of account activities when necessary.

• Establish, monitor, and enhance adherence to workflows, service levels, and the use of automation within the IAM function.

• Monitor team KPIs, customer satisfaction, and delivery standards.

• Offer coaching and constructive feedback to team members.

• Collaborate with Commercial Operations and Sales to pinpoint areas for process improvements and technological advancements.

• Elevate high-potential or high-risk accounts to the VP or relevant stakeholders for assessment or assistance.

• Contribute to team recruitment, onboarding, documentation, and fostering a positive culture.

• Deliver reports, feedback, and insights to promote the continuous enhancement of the IAM model.

⛳️ Requirements

• Proven experience in managing or mentoring a team within customer-facing, commercial, or operational roles.

• Strong foundation in account management or client services, preferably within a low or no-touch engagement model.

• Comfortable working with CRM platforms, reporting dashboards, automation tools, and structured engagement processes.

• Demonstrated capability to manage performance metrics and drive delivery through teamwork.

• Excellent communication and motivational skills to unify a team around objectives and service expectations.

• Hands-on, detail-oriented mindset with a readiness to engage directly with processes or account challenges.

• Experience in corporate travel, SaaS, or large-scale B2B service environments is preferred.

🏝️ Benefits

• Choice of two medical plans.

• Two dental plan options.

• Vision insurance.

• Flexible spending accounts (FSAs).

• Company-paid life insurance and AD&D.

• Optional additional life insurance and AD&D.

• Disability insurance.

• Paid parental leave.

• Paid time off.

• 401k Plan with company match.

• Discounted employee travel options.

• Access to LinkedIn Learning webinars and courses.

• Discounted pet insurance.

• Discounted auto, home, & renters insurance.

• Eligibility for an incentive, commission, bonus, or discretionary bonus program based on company financial goals and individual performance.