Manager – Infrastructure & Operations

This is a fully remote position, open to applicants in Kansas.

📋 Description

• Oversee the IT systems and DevOps engineering teams; prioritize tasks, manage staffing, evaluate performance, and handle on-call/escalation duties alongside development.

• Take responsibility for infrastructure availability, capacity management, patching, backup/recovery, monitoring, lifecycle management, cloud operations, and the reduction of technical debt.

• Coordinate major incidents, conduct root-cause analyses, manage changes, maintenance windows, and organize disaster recovery exercises.

• Ensure that infrastructure controls meet security and SOC 2 compliance requirements, encompassing access control, logging, vulnerability management, change management, backup procedures, and evidence expectations.

• Maintain up-to-date architecture diagrams, runbooks, inventory lists, standards, dependencies, and recovery documentation.

• Oversee infrastructure/cloud vendors, including management of licensing, costs, and service performance metrics.

• Collaborate with production and business teams to plan changes and minimize disruptions to operations.

• Execute all other responsibilities as assigned.

⛳️ Requirements

• A Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related discipline, along with five (5) years of pertinent experience in infrastructure, systems administration, cloud operations, or technology operations; OR an Associate degree in a related field and eight (8) years of relevant experience.

• Demonstrated experience in leading or supervising technical personnel, projects, vendors, or operational priorities.

• Proven experience in supporting enterprise-level infrastructure, which includes servers, networks, cloud platforms, backup/recovery systems, monitoring, incident response, change management, and security protocols.

• In-depth knowledge of infrastructure operations.

• Advanced expertise in people leadership/mentorship, cloud/server/virtualization technologies, backup/disaster recovery and resilience, incident/change/problem management, as well as vendor and cost management.

• Strong communication skills to effectively engage with both technical and non-technical stakeholders.

• Capability to adhere to standards for change management, documentation, escalation, and risk management.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance plans.

• Opportunities for professional development and career advancement.

• Flexible working hours and remote work options.