Manager, Incident Response

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Lead and nurture the Incident Response practice and team at Arctic Wolf.

• Ensure the provision of consistent, scalable, and high-quality Incident Response services.

• Define, monitor, manage, and allocate incident response engagements.

• Stay informed about ongoing investigations and recovery efforts, escalating issues as necessary.

• Establish case management protocols, resource planning, scheduling, workload balancing, key performance indicators (KPIs), service metrics, and operational reporting.

• Create processes, standards, quality assurance measures, and continuous improvement initiatives.

• Review incident reports, executive summaries, investigative findings, and deliverables for customers.

• Provide technical leadership during engagements and forensic operations.

• Direct and assist with advanced digital forensic and incident response investigations across Windows, Linux, macOS, Azure, AWS, and Google Cloud.

• Guide activities related to containment, eradication, recovery, and remediation.

• Formulate investigation strategies and incident response plans.

• Act as a senior trusted advisor during cybersecurity incidents.

• Communicate findings to executives, legal counsel, insurance carriers, and technical stakeholders.

• Lead scoping and planning for engagements; support strategies for cyber extortion and ransomware negotiations.

• Present recovery plans, findings, and recommendations to customers.

• Cultivate relationships with customers, legal counsel, cyber insurance carriers, and strategic partners.

• Assist in business development, industry events, and thought leadership initiatives.

• Collaborate with Directors and Executive Leadership on strategic growth plans.

• Propel automation, innovation, tooling, reporting, analytics, quality assurance, and enhancements in customer experience.

• Work alongside teams in Product, Engineering, Security Operations, Concierge, MDR, Sales, Marketing, and Customer Success.

• Support budgeting, forecasting, workforce planning, and organizational scaling efforts.

• Participate in evening, weekend, holiday, and escalation on-call rotations.

• Conduct peer reviews, quality evaluations, and case audits.

• Maintain technical certifications and pursue professional development goals.

⛳️ Requirements

• Over 3 years of experience in leading technical teams, managing people, or directing service delivery organizations.

• Proven experience in managing complex cyber incident investigations and recovery processes.

• In-depth knowledge of host, network, cloud, and enterprise forensic analysis.

• Experience in managing customer-facing engagements that involve legal counsel, cyber insurance carriers, and executive stakeholders.

• Outstanding verbal and written communication abilities.

• Experience in developing operational processes, performance metrics, and quality assurance programs.

• Capability to lead multiple simultaneous initiatives and prioritize effectively in high-pressure situations.

• Proficiency in English, both spoken and written.

• Background checks are mandatory.

• The offer may be contingent upon authorization to receive software or technologies governed by U.S. export control laws and regulations.

• Preferred: Bachelor's degree in Information Security, Digital Forensics, Computer Science, Cybersecurity, or a related field.

• Preferred: Industry certifications such as GCFA, GCFE, CISSP, GCIH, EnCE, ACE, or equivalent.

• Preferred: Experience in consulting, managed security services, or incident response service organizations.

• Preferred: Experience presenting at industry conferences, customer events, or technical forums.

• Preferred: Experience supporting large-scale enterprise incident response programs and global service delivery teams.

🏝️ Benefits

• Equity for all employees.

• 28 days of annual leave, 8 bank holidays, and paid volunteering days off.

• Employer-matched pension plan.

• Training and career development opportunities.

• Comprehensive Employee Assistance Program (EAP) offering mental health services.

• Extensive private benefits plan including medical insurance, virtual GP, optical and dental cashback, life insurance (4x basic salary), and group income protection.

• Support for fertility treatments and paid parental leave.

• Variable incentive compensation.

• Equity grants for new hires.

• Disability accommodations where feasible.