Manager, GTM Operations

This is a fully remote position, open to applicants in Arizona, +14 more states.

📋 Description

• Oversee GTM operations for the Revenue and Customer Success departments, directly reporting to the Chief Revenue Officer.

• Supervise Salesforce architecture and ensure data integrity, which includes managing the object model, field governance, and ownership of key fields.

• Conduct regular forecasting and pipeline inspections while assessing forecast accuracy against commitments.

• Create sales territories, establish quotas, and manage compensation plans for both Sales and Customer Success teams.

• Oversee deal desk processes and confirm that approvals are completed within the service level agreement concerning discount thresholds.

• Generate funnel and attainment reports categorized by stage, segment, channel, and representative.

• Design, implement, and maintain operational workflows for lead research and enhancement, call and email analysis, pipeline cleanliness, and CRM solutions for representatives.

• Develop automation for enrichment, routing, and rapid lead response from form submission to representative contact.

• Handle security assessments, manage the transition from sandbox to production, and ensure human oversight within the AI governance framework.

• Track, resolve, and decommission deployed agents that no longer provide value.

• Collaborate closely with a fractional RevOps partner in a hands-on, player-coach capacity.

⛳️ Requirements

• A minimum of 4 years of experience in Revenue Operations or sales/marketing operations within the B2B SaaS sector.

• Proficient in Salesforce administration and architecture, including custom development capabilities.

• Practical experience in building integrations with APIs, scripting, or using workflow orchestration tools.

• Experience in designing and implementing large language model or agent-based workflows that are utilized by others in their roles.

• Exceptional attention to detail, self-motivated, and capable of working independently with effectiveness.

• Comfortable being evaluated based on forecast precision and representative efficiency.

• Ability to work collaboratively and influence stakeholders across various functions and levels within an organization.

• Experience in vertical B2B SaaS; familiarity with restaurant, hospitality, or foodservice technology is advantageous but not mandatory.

• Candidates must reside in AZ, CT, FL, GA, ID, IN, KS, MI, MO, NC, NH, OH, PA, SC, TN, TX, or VA.

🏝️ Benefits

• Competitive base salary along with performance-based bonuses.