Manager, Global Supply Chain Capabilities

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the daily operational support for SAP order management, logistics and distribution, transportation management, product serialization, and associated supply chain applications.

• Oversee ticket intake, triage, prioritization, resolution, and communication with stakeholders.

• Assist with SAP-enabled order management, subcontracting order management, inbound and outbound logistics, inventory movements, transportation activities, and integrations with Quality Management and Finance/Accounting.

• Supervise logistics and distribution processes to ensure timely resolution of issues, continuity of processes, and accurate execution within Commercial and Clinical Supply Chain operations.

• Monitor, prioritize, and report on operational workload, ticket volumes, aging items, resolution times, completion rates, recurring issues, and service-level trends.

• Work collaboratively with GTS, Finance, Manufacturing, Quality, Commercial Operations, Clinical Supply Chain, and external partners to resolve data issues, system discrepancies, process exceptions, and integration gaps.

• Maintain and revise standard operating procedures, work instructions, process maps, training materials, and system documentation.

• Engage in testing, validation, and deployment-readiness activities for system updates, patches, enhancements, configuration changes, and new feature deployments.

• Support operational reporting, root-cause analysis, and business insights to facilitate issue resolution, process optimization, and strategic decision-making.

• Identify recurring support issues, process gaps, data-quality concerns, and manual workarounds, and propose improvements.

• Offer guidance and support to super users and end users, including issue resolution, process clarification, training assistance, and knowledge sharing.

⛳️ Requirements

• Bachelor’s degree with over 5 years of progressive experience in Supply Chain Operations, Logistics, Planning Support, Supply Chain Systems, or similar capabilities within the biotechnology/pharmaceutical sector.

• A Master’s degree with 4+ years of relevant experience is preferred.

• In-depth knowledge of supply chain processes along with practical SAP system expertise.

• Understanding of supply chain execution and planning processes, including order management, supply planning, inventory management, and transportation & logistics management.

• Familiarity with the operational requirements and business processes of Commercial and Clinical Supply Chains.

• Strong analytical and problem-solving capabilities, with a keen attention to detail and the ability to handle multiple concurrent tasks in a ticket-driven environment.

• Knowledge of GxP systems, validation requirements, data integrity expectations, and regulatory compliance standards within pharmaceutical operations.

• Excellent verbal and written communication skills; ability to collaborate effectively across global and cross-functional teams.

• Practical experience with SAP ERP platforms (S/4HANA preferred), SAP Transportation, product serialization applications, logistics execution tools, and other supply chain systems in an operational or support role.

• Prior experience in the pharmaceutical industry, including knowledge of GxP compliance requirements, is essential.

• Experience in supporting system enhancements, user acceptance testing, change control, validation documentation, or release deployment activities is preferred.

🏝️ Benefits

• Annual bonus plan for Non-Commercial roles.

• Incentive compensation plan for Commercial roles.

• Discretionary equity awards.

• Employee Stock Purchase Plan.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k).

• FSA/HSA.

• Life Insurance.

• Paid Time Off.

• Wellness programs.