Manager, Global Benefits

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Optimize benefits operations by consolidating workflows into effective, scalable processes.

• Create, document, and uphold standard operating procedures (SOPs) and workflows for benefits operations.

• Supervise data management and reconciliation for professionals.

• Administer benefits enrollment, modifications, and terminations, including providing manual assistance when automation is insufficient.

• Oversee vouchers that are not processed through payroll.

• Address benefits inquiries from professionals and customers.

• Resolve intricate benefits issues and handle escalations.

• Perform benefit plan comparisons for customers and prospective clients.

• Ensure the accuracy of billing data within the platform.

• Collaborate with the Product team on changes to benefit plan offerings in the customer-facing system.

• Capture updated payroll and billing information for renewals.

• Assist in the implementation of new benefit rollouts.

• Communicate changes in benefits to both customers and professionals.

⛳️ Requirements

• Extensive experience in operational workflows, with a demonstrated ability to streamline disjointed processes and improve efficiency.

• Strong analytical abilities with a focus on data accuracy and reconciliation.

• Excellent communication and problem-solving skills for managing customer-facing escalations and inquiries.

• Outstanding skills in cross-functional collaboration.

• Knowledge of benefits management practices.

🏝️ Benefits

• Annual bonus available for non-sales positions, contingent on individual and company performance.

• Generous paid parental leave policy.

• Flexible time-off options.

• Spending accounts available.

• Comprehensive medical insurance coverage.

• Dental insurance included.

• Vision insurance provided.

• Sabbatical leave available after five years of service.