Manager, Fraud Prevention – Detection

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Oversee the strategy for fraud prevention and detection throughout critical customer and payment journeys, which includes rule management, risk scoring, decision-making logic, control design, and prioritization.

• Detect emerging fraud threats, attack patterns, transaction behaviors, account activities, payment flows, and other risk indicators.

• Convert fraud intelligence into practical enhancements for controls.

• Develop and manage the fraud capability roadmap, covering rules, scoring, AI/ML models, identity verification, behavioral signals, vendor tools, automation, and real-time decision-making.

• Take responsibility for fraud performance metrics, such as fraud losses, fraud capture rates, false positives, manual review volumes, customer friction, and the effectiveness of controls.

• Collaborate with teams in Product, Engineering, Data Science, Analytics, Compliance, Customer Care, and Operations.

• Enhance fraud controls, automate manual processes, and integrate fraud prevention into customer experiences.

• Lead and mentor the fraud prevention and detection team.

• Establish priorities, performance and quality standards, and accountability for execution.

• Create data-driven business cases to justify fraud-related investments.

• Conduct root cause analyses of fraud incidents, trends, control failures, and significant escalations.

• Implement sustainable corrective measures to minimize future risk exposure.

• Establish and uphold SOPs, governance routines, reporting schedules, and operational controls.

• Ensure compliance with regulatory expectations and partner requirements.

⛳️ Requirements

• Bachelor’s degree in Business, Finance, Risk Management, Data Analytics, Information Systems, or a related field, or equivalent experience through a combination of education and relevant work experience.

• Over 7 years of experience leading fraud prevention, detection, strategy, payments risk, digital identity, banking, fintech, e-commerce, tax, or financial services fraud programs.

• Demonstrated ownership of fraud performance metrics, including reductions in fraud loss, fraud capture, false positive management, optimization of manual reviews, operational efficiency, and customer experience outcomes.

• Practical experience in designing, implementing, tuning, and evaluating fraud rules, risk scoring strategies, fraud controls, and automated decision-making environments.

• Strong analytical skills utilizing dashboards, model outputs, transaction trends, case analysis, experimentation, and data insights.

• Excellent communication and storytelling abilities for conveying complex fraud risks and data insights into actionable recommendations and business cases.

• Hands-on experience with AI/ML fraud models, including monitoring model performance, tuning, feature evaluation, or data-driven decision-making in production settings.

• Proven experience in leading high-performing teams, coaching employees, prioritizing tasks, and ensuring accountability in a dynamic fraud or risk environment.

• Familiarity with regulated financial services, payments, banking, card, tax, lending, or related fraud risk environments.

• Preferred: experience in identity verification, synthetic identity detection, account takeover prevention, behavioral analytics, device intelligence, authentication, and transaction monitoring.

• Preferred: knowledge of fraud decision-making platforms, orchestration tools, rules engines, risk scoring systems, and real-time fraud prevention technologies.

• Preferred: experience in driving automation, minimizing manual review efforts, enhancing workflow efficiency, and scaling fraud operations through technology.

• Preferred: experience in leading cross-functional fraud initiatives from problem identification to implementation, measurement, optimization, and ongoing governance.

🏝️ Benefits

• Medical and prescription drug coverage for employees and eligible dependents.

• H&R Block Retirement Savings Plan (401(k) Plan).

• Employee Assistance Program.

• (Virtual) fitness center programs.

• Employee discount program.

• Business Travel Accident Insurance.

• Employee Tax Preparation benefit.

• Competitive salary.

• Comprehensive benefits package.

• Support for life both inside and outside of work.

• Opportunities for continuous learning.