Manager, Field Reimbursement Services

This is a fully remote position, open to applicants in Illinois, +5 more states.

📋 Description

• Lead a team of field-based reimbursement managers.

• Recruit, train, mentor, assess, foster a positive culture, and oversee the reimbursement team.

• Manage staffing, profitability, standard operating procedures, process design, implementation, and enhancements.

• Monitor client SLA agreements and adjust staffing or processes as necessary.

• Conduct weekly one-on-one meetings, team meetings, monthly check-ins, quarterly performance evaluations, and monthly quality assurance audits.

• Establish effective communication and collaboration between the field team and home office counterparts.

• Hold weekly meetings with clients and the operations team.

• Distribute client directives throughout the remote team and facilitate regular team teleconferences.

• Conduct quarterly ride-alongs for training and professional development.

• Initiate and implement field operations efficiency and innovation projects.

• Ensure compliance with SLA, contractual obligations, privacy, and regulatory commitments.

• Supervise day-to-day team activities and report outcomes to McKesson Client Services and client contacts.

• Create and generate monthly and quarterly client reports in collaboration with the Senior Manager.

• Manage client expectations while providing consultative recommendations for process improvements, revenue generation, and cost-saving strategies.

• Assist in and engage with quarterly business reviews.

• Identify development opportunities and offer ongoing training and educational resources for Field Reimbursement Managers.

⛳️ Requirements

• Minimum of 6 years of reimbursement experience.

• At least 2 years of supervisory experience.

• Bachelor's degree in a related field or equivalent experience.

• Experience supporting a Field Reimbursement Team is preferred.

• Proven experience managing a field-based team, with a strong preference for those who have led a field-based reimbursement team.

• Demonstrated account management/client management experience, preferably in the pharmacy or healthcare sectors.

• Proven track record of direct communication with pharmaceutical clients or stakeholders.

• Ability to cultivate strong team relationships and unite individuals to achieve team objectives.

• Demonstrated capacity to juggle multiple projects and deliver effective solutions within budget and deadlines.

• Comprehensive understanding and experience with process documentation and enhancements.

• Proficiency in Microsoft Office Suite.

• Excellent verbal and written communication abilities.

• Must be able to travel 60–80% of the time (3–4 days a week) via car or plane.

• Must possess a valid driver's license with a clean driving record/MVR.

🏝️ Benefits

• Competitive compensation package.

• Potential for an annual bonus.

• Opportunities for long-term incentives may be available.

• Comprehensive McKesson Total Rewards benefits package.