Manager – Field Reimbursement Services

This is a fully remote position, open to applicants in Colorado, +4 more states.

📋 Description

• Manage a team of reimbursement managers working in the field and supervise daily operations of the field reimbursement program.

• Recruit, mentor, coach, assess, and foster a positive culture within the reimbursement team.

• Oversee staffing, financial performance, standard operating procedures, process design, implementation, and enhancements.

• Track client SLA agreements and implement staffing or process modifications when SLAs are not fulfilled.

• Supervise activity and performance development for remote direct reports across the country.

• Conduct weekly one-on-one meetings, team meetings each week, monthly check-ins, quarterly performance evaluations, and monthly quality assurance audits.

• Foster communication and collaboration between field teams and home-office staff.

• Hold weekly meetings with client and operations teams, regular team teleconferences, and quarterly onsite visits.

• Identify and implement projects aimed at enhancing field operations efficiency and innovation.

• Ensure compliance with contractual obligations, SLAs, privacy regulations, and other commitments through FRM SFDC activity metrics.

• Report daily team performance to McKesson Client Services and key client representatives.

• Collaborate with the Senior Manager to generate monthly and quarterly reports for clients.

• Manage client expectations and offer consultative advice on process improvements, revenue enhancement, and cost reduction initiatives.

• Assist in and contribute to quarterly business reviews.

• Create development opportunities and provide continuous training for Field Reimbursement Managers.

• Coordinate with Client Services, Information Systems, Business Analysts, Quality Assurance, and Training teams.

⛳️ Requirements

• Minimum of 6 years of experience in reimbursement.

• At least 2 years of supervisory experience.

• Bachelor’s degree in a related field or equivalent experience.

• Prior experience supporting a Field Reimbursement Team is preferred.

• Experience managing a field-based team, particularly a reimbursement team, is strongly preferred.

• Demonstrated account management and client relationship experience, ideally within the pharmacy or healthcare sectors.

• Proven experience in direct interactions with pharmaceutical clients or stakeholders.

• Team-oriented and customer-centric.

• Capable of building strong relationships within the team and aligning individuals with team objectives.

• Ability to manage multiple projects within budget and timeframe constraints.

• In-depth understanding and experience in process documentation and enhancement.

• Proficiency in Microsoft Office Suite.

• Excellent verbal and written communication abilities.

• Must be willing to travel 60-80% of the time (3-4 days a week) by car or plane.

• Must possess a valid driver's license with a clean driving history/MVR.

🏝️ Benefits

• Competitive salary package.

• Potential for annual bonuses.

• Opportunities for long-term incentives.

• Benefits included in McKesson’s Total Rewards program.