Manager – Epic PB/HB Applications Team – Maintenance

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the PB/Claims and HB/Claims Analyst teams responsible for the continuous maintenance of the Epic platform.

• Supervise analyst staff, manage deliverables, issues, risks, service-level adherence, and quality assurance.

• Implement strategic objectives and align personnel, processes, projects, and resources with OCHIN’s mission.

• Recruit, train, develop, acknowledge, coach, and evaluate staff performance.

• Coordinate team goals, resource allocation, tasks, projects, productivity, and schedules.

• Ensure compliance with corporate policies, standard operating procedures, and member service-level agreements.

• Analyze portfolio risks and issues, recommending preventive and mitigating measures.

• Guarantee that project deadlines and escalation processes are adhered to.

• Design, maintain, and enhance team procedures, templates, and tools.

• Cultivate relationships with members and staff while navigating challenging conversations.

• Collaborate with organizational leaders to optimize work, projects, and programs.

• Participate in committee meetings to foster systems thinking and operational excellence.

• Protect intellectual property and confidentiality, including disaster recovery and backup protocols.

• Identify opportunities for process and quality enhancements.

• Enhance maintenance and installation processes for both legacy and new members.

• Maintain communication between Epic Maintenance Teams and relevant OCHIN departments.

• Allocate and resource staff for special projects and go-live support.

• Review ticket metrics, SLA delivery, and assignment currency.

• Connect Epic build concepts with user workflows and operational practices.

• Examine Epic release notes for quarterly upgrade builds and support.

• Perform additional duties as assigned.

⛳️ Requirements

• Over 6 years of progressively responsible professional experience in a business service area, particularly in healthcare and/or IT settings.

• At least 3 years of experience in supervisory or leadership positions.

• Experience in managing Epic Resolute Applications Analysts is highly preferred.

• Bachelor’s degree in IT, healthcare, health informatics, a related field, or equivalent experience.

• Certification in at least one of Resolute PB, Resolute HB, PB Claims, HB Claims, or SBO is required; additional certifications preferred.

• A minimum of 5 years of experience as an Epic Resolute Applications Analyst, preferably with Epic build experience.

• Experience with Epic in both inpatient and outpatient environments is preferred.

• Exceptional customer service skills.

• Strong leadership capabilities.

• Excellent verbal and written communication skills.

• Proficiency in the Microsoft Office suite.

• Familiarity with Smartsheet or a similar project management system is preferred.

• Willingness to travel based on member needs.

• Ability to work independently and efficiently from a home office setting.

• High-speed internet service is required.

• Capability to work in a distraction-free environment.

• COVID-19 vaccination or an approved medical/religious exemption is required as a condition of employment.

🏝️ Benefits

• Competitive compensation package.

• Healthy work-life balance.

• Opportunities for professional growth and advancement.

• COVID-19 vaccination requirement with an exemption process for medical or religious reasons.

• Remote work from home options.

• Comprehensive benefits package (details available on the website).