Revenue Cycle Billing Liaison Manager

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Oversee and coordinate all aspects of Professional Billing within the organization.

• Serve as the main revenue cycle contact between designated departments, the Professional Billing office, third-party vendors, and stakeholders.

• Recognize opportunities for enhancing the revenue cycle and assist in resolving issues.

• Foster and maintain collaborative relationships throughout the organization.

• Manage revenue cycle projects and drive performance improvements.

• Act as a subject matter expert for revenue cycle matters on behalf of the Professional Billing Office.

• Ensure that service levels and KPIs are achieved while addressing challenges that impact performance.

• Collaborate with departments, practices, and third-party billing vendors to enhance efficiencies and standardize and optimize processes and systems.

• Identify and implement changes in processes and updates in technology.

• Manage standards and systems that enhance quality, consistency, efficiency, and timeliness.

• Design, develop, and monitor performance improvement processes and productivity metrics.

• Monitor, report, and communicate trends specific to the department and overall revenue cycle performance.

• Prepare, review, and analyze revenue cycle reports to identify trends and issues.

• Facilitate regular meetings with Administrative Directors and Physician Leaders.

• Compile and distribute meeting minutes and action items, following up until resolution.

• Provide general oversight of third-party billing vendors and maintain relationships with vendor Client Managers.

• Monitor work queue performance across departments and vendors.

• Utilize professional revenue cycle expertise to enhance collections, optimize billing objectives, and ensure compliance.

• Engage in multiple projects while aligning priorities with organizational goals.

• Abide by hospital performance, conduct, patient rights, customer service, and patient care standards.

• Comply with BMC’s RESPECT behavioral standards.

⛳️ Requirements

• Bachelor's Degree in Business or a Healthcare-related field (or equivalent work experience).

• A minimum of 5-7 years of relevant experience is required.

• Experience managing professional billing functions within an academic medical center is essential.

• Preferred experience of 3-5 years with the Epic system.

• Advanced understanding of healthcare revenue cycle functions, including coding and billing guidelines and government payer regulations.

• Knowledge of CPT coding is necessary.

• Familiarity with payer reimbursement and associated rules.

• Experience in auditing, training, and communicating revenue cycle regulations and concepts.

• Exceptional interpersonal and communication skills.

• Strong analytical capabilities.

• Proficient experience and knowledge of Windows-based software, including Microsoft Windows, Outlook, Excel, and Access.

• Ability to collect, organize, and analyze data, generate actionable reports, and recommend improvements and solutions.

• Effective oral and written communication skills.

• Capability to interpret and implement regulatory standards.

• Working knowledge of various healthcare applications, including Epic.

• Strong time management skills to manage a substantial workload effectively.

• No certificates, licenses, or registrations are required.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Pharmacy benefits.

• Discretionary annual bonuses.

• Merit increases.

• Flexible Spending Accounts.

• 403(b) savings matches.

• Paid time off.

• Career advancement opportunities.

• Resources to support employee and family well-being.