Manager, Epic Ambulatory Application

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the business and project management aspects of applications and modules associated with the Inpatient platform within the OCHIN collaborative.

• Manage projects within budgetary constraints.

• Address issues and risks effectively.

• Ensure the deployment and stabilization of installations maintain high quality.

• Directly oversee the implementation, optimization, and support of Epic Ambulatory.

• Evaluate and enhance systems and processes for improved efficiency.

• Wisely manage OCHIN and member resources.

• Ensure systematic onboarding of new staff members.

• Assess and develop employee skills along with Individual Development Plans.

• Monitor and evaluate department, project, and individual performance objectives.

• Identify opportunities for process and quality improvement.

• Ensure that team processes are accurately represented on the OCHIN System Map.

• Review ticket metrics to guarantee SLA compliance and current assignments.

• Intervene and resolve escalations from members.

• Lead, inspire, and develop a team of analysts to achieve positive outcomes.

• Coordinate and manage Inpatient Clinical Maintenance processes and functions.

• Oversee the clinical segment of the Inpatient team and enhance member support through collaboration with other managers.

• Maintain effective communication and connections between the Epic Inpatient Clinical Applications Team and other OCHIN departments.

• Perform additional duties as required.

⛳️ Requirements

• Certification in EpicCare Ambulatory.

• A minimum of 5 years of experience in a similar or relevant position.

• 8 years of applicable experience is preferred.

• Strong customer service aptitude with the ability to deliver effectively in all circumstances.

• Excellent leadership capabilities.

• Strong communication skills.

• Proficiency in Microsoft Excel and Word.

• Access proficiency is advantageous.

• Ability to work independently and efficiently from a home office environment.

• Capacity to work in a distraction-free environment.

• High-speed internet service is required.

• This role involves less than 25% travel.

• Employees whose roles require travel and in-person interactions are strongly encouraged to stay current with immunizations, including COVID-19 and influenza vaccinations.

🏝️ Benefits

• Generous compensation package.

• Healthy work-life balance.

• Opportunities for professional advancement.

• 100% remote work.

• Work from home flexibility.

• High-speed internet service.

• Less than 25% travel.

• Comprehensive benefits package (see website for details).

• Support and encouragement for immunizations, including COVID-19 and influenza vaccinations.