Manager, Enterprise Sales Engineering

This is a fully remote position, open to applicants in Alabama, +23 more states.

📋 Description

• Lead, mentor, and cultivate a team of SMB Sales Engineers.

• Set clear expectations, performance goals, and individualized development plans.

• Oversee workload management, sales support coverage, and prioritization among Field Sales, Call Center, and Business Customer Care.

• Recruit and onboard Sales Engineering associates as staffing requirements evolve.

• Stay actively engaged in customer opportunities, technical presentations, and escalated sales support requests.

• Supervise technical sales support for enterprise, commercial, multi-location, and intricate customer opportunities.

• Define Sales Engineering engagement standards, workflows, and service-level expectations.

• Spearhead technical discovery, solution architecture, proposal development, product demonstrations, RFP responses, and customer presentations.

• Engage in executive-level and technical discussions with customers, technology leaders, consultants, and strategic partners.

• Assist Sales throughout the customer lifecycle, from discovery and solution design to implementation planning and handoff.

• Identify opportunities for expansion and upselling within existing customer environments.

• Create and deliver technical training and sales enablement resources.

• Support product launches and ensure seller readiness.

• Establish feedback mechanisms across Sales, Sales Engineering, Product, Operations, Engineering, Customer Care, and Project Management.

• Provide technical leadership for Sparklight’s Enterprise product portfolio.

• Review solution designs, configurations, diagrams, scopes of work, and implementation requirements.

• Assist in technical responses to RFPs, RFIs, and formal customer solicitations.

• Assess competitive offerings and communicate technical and operational differentiators.

• Develop and monitor Sales Engineering performance metrics.

• Track workload, engagement volume, and support trends within the three-person team.

• Utilize sales and operational data to pinpoint opportunities for product adoption, revenue growth, and efficiency.

• Ensure precise documentation of customer interactions, recommendations, and team activities.

• Report team performance, channel requirements, product feedback, and growth opportunities to leadership.

• Assist in annual planning, budgeting, goal setting, and resource allocation for the SMB Sales Engineering function.

⛳️ Requirements

• A minimum of five years of experience in telecommunications, broadband, networking, information technology, technical sales, solution architecture, or Sales Engineering.

• At least three years of experience in leadership, supervision, team leadership, or associate development.

• Experience in supporting enterprise, commercial, multi-location, or technically complex customer environments.

• Proven track record in leading technical teams that positively influence sales performance and customer outcomes.

• Advanced knowledge of broadband and fiber technologies, such as DOCSIS, PON, FTTx, Dedicated Internet Access, and Carrier Ethernet.

• Strong understanding of LAN/WAN, BGP, VLANs, VPNs, MPLS, SD-WAN, DHCP, DNS, IP addressing, Wi-Fi, cybersecurity, and network redundancy.

• Experience with managed routers, firewalls, switching, wireless networking, endpoint security, hosted voice, unified communications, SIP, IPTV, and business continuity solutions.

• Capability to lead technical discovery, solution architecture, product demonstrations, executive presentations, and RFP responses.

• Ability to review technical designs, network diagrams, scopes of work, and implementation plans.

• Experience in developing and delivering technical training and sales enablement content.

• Skill in translating complex technologies into clear business outcomes.

• Ability to lead across organizational boundaries and influence teams without direct authority.

• Strong analytical and organizational abilities to manage competing priorities in a fast-paced, geographically dispersed environment.

• Bachelor’s or associate degree in Engineering, Computer Science, Information Technology, Telecommunications, Business, or a related field, or equivalent professional experience.

• Relevant certifications such as Cisco CCNA or CCNP, CompTIA Network+, Meraki certifications, MEF 3.0, or similar credentials are preferred.

• Proficiency in Microsoft 365, including Excel, Visio, PowerPoint, and Teams.

• Experience with Salesforce, ServiceNow, CRM, case management, reporting, network mapping, and sales support platforms is preferred.

• Willingness to travel as necessary for team meetings, customer engagements, training, and company events.

🏝️ Benefits

• Medical, dental, and vision plans that commence on your first day!

• Life insurance coverage for associates, spouses, and children.

• Paid time off, which includes vacation, holidays, and personal or sick days.

• 401(k) plan with a 100% company match starting from day one of employment, up to 5% of eligible compensation.

• Group Legal plan that includes Identity Theft Protection.

• Tuition reimbursement of up to $5,250 available starting in the first year.

• Annual community support for organizations throughout the United States.

• Recognition and awards programs for associates.

• Opportunities for advancement.

• A collaborative work environment.