Manager, Engineering – Managed Services, AIX, Unix & Linux

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead a Managed Services Engineering Team to meet financial, operational, customer satisfaction, and coworker objectives.

• Deliver one or more managed services while acting as the product owner for those offerings.

• Align engineering teams with the broader Services strategy.

• Establish and nurture relationships with product development, professional services, sales, customers, and strategic technology partners.

• Execute customer service level agreements utilizing operational frameworks and standard operating procedures.

• Drive continuous service enhancement through process and staff management, performance oversight, and key metrics.

• Allocate engineering resources to sustain, support, and optimize assigned technologies.

• Engage with customers through sales opportunities, quarterly reviews, and support issues.

• Monitor, track, and report on customer satisfaction performance measures and survey results.

• Manage workload, prioritize tasks, assign resources, and review Service Desk queues and reports.

• Coordinate strategic and tactical plans for the current and future development of assigned technologies.

• Oversee time reporting and related analysis.

• Recruit staff, build effective teams, delegate responsibilities, and provide feedback, coaching, mentoring, and development planning.

• Maintain the on-call schedule.

• Collaborate with peers to achieve company, department, and personal goals.

• Oversee problem, change, and work order processes.

• Implement and enforce operational frameworks and standard operating procedures through quality assurance.

• Review processes and organizational structures to pinpoint gaps.

• Manage operational costs, planning, and budgets.

• Advocate for CDW’s vision of becoming an AI-fluent organization and guide responsible AI adoption.

⛳️ Requirements

• Bachelor’s Degree and 5 years of relevant experience OR 9 years of related consulting or IT services delivery experience.

• Prior consulting leadership experience is essential.

• Proficient in process management and improvement.

• Familiarity with ITIL.

• Experience managing AIX, Linux, and Unix environments, including enterprise operating systems, virtualization, clustering, storage integration, and associated tools.

• Understanding of AIX, Linux, and Unix capacity planning, performance tuning, patching, high availability, and workload automation.

• Ability to lead teams and achieve consensus.

• Strong communication skills, both oral and written, with the ability to adapt styles to suit different audiences.

• Capacity to balance multiple priorities and adapt to shifting business needs while meeting deadlines.

• Proven ability to collaborate, build relationships, take initiative, and solve problems creatively.

• Aptitude for identifying and creatively resolving client, project, and personnel issues.

• Established negotiation skills.

• Knowledge of IBM, Cisco, Microsoft, HP, or Dell products and services.

• Experience working with vendors and business partners.

• Capability to lead and manage for the achievement of critical results.

• Proficient in computing, analyzing, and interpreting complex statistical data for reporting or forecasting.

• Ability to act as a trusted advisor in a strategic partnership.

• Willingness to travel up to 25% as needed to other CDW locations, meetings, or client sites.

• Strong multitasking, organizational, and prioritization skills.

• Experience managing IBM AIX, Red Hat Enterprise Linux, SUSE Linux Enterprise Server, Ubuntu, Solaris, and HP-UX is advantageous.

🏝️ Benefits

• Annual bonus target of 20% subject to the terms and conditions of the plan.

• Benefits overview provided at https://cdw.benefit-info.com/.

• Salary ranges may vary based on geographic differentials.

• Travel opportunities up to 25% or as needed to CDW locations, meetings, or client sites.

• Opportunities for professional growth and supported development.

• A collaborative, equitable, transparent, and respectful hiring process.

• Opportunities for AI learning and experimentation.