Manager, Emerging Account Management

This is a fully remote position, open to applicants in Canada, +1 more country.

📋 Description

• Support the success of Emerging Market Account Managers through coaching, mentorship, and guidance.

• Establish performance expectations, track progress, improve processes, and deliver consistent feedback.

• Oversee daily team operations and execute efficient processes.

• Eliminate barriers and resolve issues to enable the team to achieve its goals.

• Handle hiring, onboarding, offboarding, career development, and performance evaluation for direct reports.

• Recognize opportunities for training and skill enhancement.

• Provide coaching through one-on-ones, pipeline assessments, and customer interactions.

• Ensure precise forecasting and reporting on future pipelines.

• Implement strategic processes and broaden the outbound sales program.

• Assist the team in reaching revenue objectives.

• Deliver weekly updates on team achievements, successes, challenges, and strategic initiatives.

• Manage and support a customer portfolio primarily located in English-speaking markets.

⛳️ Requirements

• A minimum of 3 years of experience in leading Account Management teams.

• Experience in recruiting, hiring, and nurturing talented and motivated individuals.

• A strong passion for coaching, inspiring, and mentoring others.

• Proven track record of success in sales leadership within a SaaS or B2B organization.

• Strong analytical skills with the ability to convert metrics into actionable decisions and present data effectively.

• Capability to identify and suggest enhancements in processes, efficiency, and productivity.

• Experience in a rapidly growing environment.

• Background in sales within the CMMS industry or B2B SaaS startups is a plus.

• Proficient in daily verbal and written communication in English with customers.

• Legally authorized to work in Canada or the United States.

🏝️ Benefits

• Base salary is part of the overall compensation package.

• Commission may be applicable based on the role.

• An annual bonus may be included depending on the role.

• Equity opportunities may be available based on the role.

• Benefits vary by country.

• Health coverage, retirement, and leave plans available for Canada and other countries.

• A culture of belonging and inclusion.