Manager, Digital Technology Development

This is a fully remote position, open to applicants in United States.

📋 Description

• Identify and prioritize quarterly, bi-annual, and year-end objectives and key initiatives, including launch timelines and peak-season code freezes.

• Oversee both onshore and offshore developers while managing the backlog alongside the Team PM.

• Collaborate with the Team PM on estimations, capacity planning, change management, and new priorities.

• Establish standards for code reviews, testing, CI/CD, secure coding, and documentation.

• Evaluate architectural and high-risk pull requests, leading the resolution of technical challenges.

• Engage in development and deployment tasks 20–30% of the time, which includes building features, addressing production defects, and creating initial SDK implementations.

• Ensure optimal functioning of production systems and advocate for the resolution of Site Reliability, QA, and Cybersecurity alerts.

• Monitor KPIs such as site availability, performance metrics, checkout health, and delivery metrics.

• Take part in scrum meetings, backlog grooming sessions, and weekly scrum of scrums.

• Recruit, onboard, manage performance, and support the career progression of developers and offshore consultants.

• Manage relationships with external vendors, including their processes and onboarding/offboarding.

• Assess the right balance of internal and external resources.

• Act as the primary contact for critical SaaS vendors such as Shopify, Ordergroove, Kount, Ketch, Ablr, and Netlify.

• Collaborate with the Sr. Director on budget management and ownership of SaaS and cloud expenditures.

• Partner with the Digital Technology architect to define designs, standards, and the technology roadmap.

• Cultivate relationships with DTC, Marketing, Legal, Product Management, and external partners.

• Promote secure development practices, dependency vetting, secret detection, and adherence to vulnerability SLAs.

• Organize and facilitate face-to-face meetings for the Development team as needed.

• Execute other duties as required.

⛳️ Requirements

• 8+ years of experience as a full-stack engineer developing and managing customer-facing e-commerce or web platforms within a large cross-functional organization.

• 2+ years of experience leading developers (both onshore and offshore) while maintaining hands-on coding involvement.

• Proficient in backend technologies including Node.js/TypeScript services and APIs (REST and GraphQL), relational databases, and SQL (PostgreSQL or SQL Server), as well as event-driven integrations (Pub/Sub, Service Bus, or similar).

• Frontend expertise with React and Next.js or another contemporary framework, focusing on performance and SEO for consumer storefronts.

• Experience in designing and managing production workloads on GCP or Azure, covering compute, networking, identity and secrets, infrastructure as code (using Pulumi or Terraform), CI/CD (GitHub Actions), observability (Datadog, PagerDuty), and cost management.

• Familiarity with Shopify Plus, including Admin and Storefront APIs, checkout extensibility, apps, webhooks, and multi-market configurations.

• Proven experience in managing third-party consulting teams and contractors for technical code delivery and establishing the code review process.

• Successful track record of managing production, including incident response, on-call duties, and maintaining availability during peak trading times.

• Experience with Gatsby, headless CMS (Strapi), subscription platforms (Ordergroove), consent and analytics tools, or cloud migration/storefront re-platforming is a plus.

🏝️ Benefits

• 20 accrued vacation days per year.

• 40 hours of paid sick leave annually.

• 3 paid mental health days.

• 9 paid holidays.

• Paws & Claws pet insurance coverage.

• Life insurance, AD&D, and long-term disability coverage.

• Medical, dental, and vision insurance plans.

• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).

• Employee Assistance Program.

• Accident and critical illness plans.

• Employee 401(k) plan with company matching.

• Remote-first employer.

• Monthly utility allowance for WiFi and phone expenses.

• Employee product discounts.

• Wellness challenges.

• Paid parental leave.

• Recognition initiatives.

• One paid volunteer day per year.

• Opportunities for career advancement.