Manager, Digital Experience and Engineering

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Provide leadership and operational guidance for software engineering, web development, digital experience, and application development capabilities.

• Ensure that digital platforms, websites, applications, and integrations are reliable, scalable, maintainable, user-centered, and aligned with the organization's priorities.

• Participate in the Enterprise Technology Leadership Team, contributing to technology strategy, prioritization, resource planning, risk management, and operational decision-making.

• Establish priorities, standards, performance expectations, and professional development plans for software and web development teams.

• Oversee application architecture, integration design, modernization, technology selection, software development, testing, documentation, and application quality practices.

• Collaborate with technology leaders, business stakeholders, Marketing, and other teams to enhance digital customer and member experiences.

• Provide leadership for the content management platform and associated web technologies.

• Develop and maintain executive-level metrics, dashboards, scorecards, KPIs, and performance reporting.

• Report on software delivery, digital experience, application health, engineering quality, technical debt, delivery risk, capacity, and improvement initiatives to the Senior Director and executive leadership.

• Identify gaps in digital experience, application risks, technical debt, resource constraints, trends, and modernization opportunities.

• Oversee third-party software development partners to ensure that delivered solutions meet engineering, security, quality, and documentation standards.

• Collaborate with Technology Services and Support and Cyber Resilience to ensure that applications are securely deployed, monitored, supported, recovered, and maintained.

• Perform additional duties as assigned.

⛳️ Requirements

• 7+ years of progressive experience in software development, software engineering, web development, digital technology, application architecture, or related fields.

• 5+ years of experience leading technical teams, engineering teams, or complex technology-delivery functions.

• Proven experience in leading the development of enterprise web applications, websites, digital platforms, or similar customer-facing technologies.

• Experience partnering with business stakeholders to translate organizational needs into technology capabilities and priorities.

• Proficient in developing operational KPIs, dashboards, metrics, and management reporting.

• Bachelor's degree in Computer Science, Software Engineering, Information Systems, Technology Management, or a related field preferred, or an equivalent combination of education and relevant experience.

• Familiarity with Agile/Scrum software development practices preferred.

• Experience managing external development partners or distributed development teams preferred.

• Strong understanding of software architecture, digital platforms, application integration, web technologies, and engineering practices.

• Ability to lead cross-functional initiatives where direct authority may be limited.

• Excellent written, verbal, presentation, and executive communication skills.

• Ability to exemplify and hold others accountable to organizational values.

🏝️ Benefits

• Health insurance package options including HDHP and PPO plans.

• Dental and vision coverage.

• Flexible Spending Account (FSA) and Healthcare Savings Account (HSA) options.

• Employer-paid short- and long-term disability, accidental death and dismemberment, and life insurance coverage.

• Voluntary life insurance options including critical illness and accident insurance.

• 401(k) plan with immediate vesting.

• Pet insurance.

• Udemy Learning.

• Paid time off.

• 10 paid holidays per year.

• Paid sick time.

• Paid parental leave.

• Free subscription to Calm.

• Up to 8 hours of paid volunteer time.

• Employee Assistance Programs.

• Staff Incentive Bonus.

• Remote work arrangement.

• Ability to travel as needed to support departmental and association functions.