eCommerce Merchandising Specialist

This is a fully remote position, open to applicants in Arizona, +1 more state.

📋 Description

• Take charge of digital merchandising execution for designated markets on the Trulieve website and mobile app, which includes product setup, attributes, imagery, categorization, category placement, linking, navigation, and onsite search readiness.

• Independently oversee intricate pricing, discount, and promotional merchandising processes.

• Verify setup and launch timelines, pinpoint root causes of errors, and collaborate with IT, Marketing, Creative, CRM, and Retail for resolution.

• Conduct launch-readiness evaluations for new products, back-in-stock items, campaigns, and promotions specific to the market.

• Ensure that brand, compliance, content, and customer experience standards are met before and after product launches.

• Develop and uphold audit standards for assigned markets; prioritize issues based on customer and revenue impact, document findings, assign or escalate actions, and monitor them until resolution.

• Analyze GA4, onsite search, product discovery, customer journey, and conversion data to uncover trends and propose merchandising or content enhancements.

• Convert business priorities, promotional schedules, and state-level inventory considerations into concise digital merchandising plans and execution requirements.

⛳️ Requirements

• Bachelor's degree in marketing, advertising, eCommerce, business, information technology, or a related field, coupled with a minimum of 3 years of relevant experience; or at least 5 years of equivalent experience in eCommerce, digital merchandising, web content, or catalog management in lieu of a degree.

• Proven experience in managing digital merchandising workflows independently across various products, campaigns, locations, or markets.

• Familiarity with eCommerce platforms, Product Information Management (PIM), content management systems, product taxonomy, promotional workflows, and digital quality assurance.

• Experience in investigating merchandising or promotional challenges, identifying root causes, coordinating cross-functional resolutions, and documenting results.

• Capability to interpret web analytics and customer behavior data, translating findings into actionable merchandising strategies.

• Practical experience with Adobe Commerce (Magento), Adobe Experience Manager (AEM), SAP, Talon.One, GA4, or similar platforms is preferred.

• Background in retail, CPG, or another regulated, multi-location, or high-volume eCommerce setting is preferred.

• Strong judgment, organizational skills, and attention to detail, with the ability to prioritize multiple time-sensitive launches, audits, and issue resolutions.

• Excellent written and verbal communication skills, with the ability to influence cross-functional partners and clearly communicate risks, decisions, and recommended actions.

• Capacity to thrive in a fast-paced environment with the flexibility to work occasional nights and weekends based on launch and promotional requirements.

• Must be a resident of Southwest.

🏝️ Benefits

• A comprehensive benefits package that includes paid time off.