Associate Director, eCommerce Operations, eProcurement

This is a fully remote position, open to applicants in California.

📋 Description

• Lead the strategy, operations, and ongoing enhancement of eProcurement capabilities, which includes customer procurement integrations, punchout, procurement platforms, marketplaces, and various B2B digital purchasing channels.

• Own the business aspects of eProcurement customer onboarding and enablement.

• Identify opportunities to increase eProcurement adoption among customers, regions, and business units.

• Establish scalable processes for onboarding, supporting, and expanding eProcurement customers.

• Collaborate with customers and internal stakeholders to comprehend procurement requirements, pinpoint friction, and develop effective solutions.

• Drive continuous improvement and enhance operational performance across eProcurement and digital ordering channels.

• Oversee broader eCommerce operations, which include production continuity, issue resolution, escalation management, process enhancement, and operational performance.

• Identify opportunities to automate manual processes, thereby improving scalability and efficiency.

• Establish and monitor key performance indicators (KPIs) for eProcurement and eCommerce Operations.

• Collaborate with Product Ownership, PMO, and IDS to translate requirements into prioritized technology capabilities and enhancements.

• Lead and nurture the eCommerce Operations team.

• Provide leadership for the Business Development role while ensuring it remains a distinct capability.

• Partner across functions with Commercial Operations, Customer Care, Finance, Marketing, regional teams, and technology partners.

⛳️ Requirements

• Bachelor's degree.

• At least 15 years of relevant experience.

• More than 7 years of management experience.

• Substantial experience in leading eProcurement programs, capabilities, or operations within a complex B2B environment.

• Practical experience with eProcurement ecosystems and customer procurement integrations, including punchout, procurement platforms, marketplaces, B2B enablement, and customer onboarding.

• Experience in scaling eProcurement capabilities and promoting customer adoption across various customers, markets, or business units.

• Extensive experience in eCommerce, digital commerce, digital operations, or related business functions.

• Strong understanding of B2B digital purchasing, digital ordering, and order-to-cash processes.

• Experience collaborating across business, commercial, operational, and technology organizations to deliver and support eProcurement solutions.

• Experience in leading teams, developing talent, and managing a broader scope of responsibility.

• Proven ability to lead complex, cross-functional digital and operational programs that involve multiple stakeholders and dependencies.

• Ability to identify customer and operational friction and translate business needs into scalable solutions and actionable priorities.

• Strong analytical, operational, and problem-solving abilities.

• Excellent communication, stakeholder management, and influencing skills.

• Capacity to work effectively with senior leaders and cross-functional partners.

• Must be eligible to work without visa sponsorship.

🏝️ Benefits

• Variable cash program (bonus or commission).

• Equity options for eligible roles.

• Access to genomics sequencing.

• Family planning benefits.

• Health, dental, and vision insurance.

• Retirement benefits.

• Paid time off.

• Employee Resource Groups that provide career development experiences, cultural awareness, and social responsibility opportunities.