Manager, Denials – DDI

This is a fully remote position, open to applicants in Florida.

📋 Description

• Supervise the daily activities of designated Operations Team members.

• Collaborate with the Director, VP of Operations, and People Team regarding staffing and personnel matters.

• Work in partnership with RSD, DCD, and Clinical Ops teams to fulfill or surpass client expectations while addressing issues promptly and accurately.

• Perform ongoing research to stay updated with current industry trends.

• Attend client meetings as needed.

• Lead and engage in internal leadership discussions.

• Utilize reports to manage inventory and ensure service line KPIs are achieved.

• Assess team members’ caseloads daily, balance inventory, and redistribute assignments to meet objectives and metrics.

• Review high-value inventory to ensure accounts progress efficiently towards payment or resolution.

• Conduct monthly evaluations of aged accounts.

• Confirm that payments are accurately recorded for each client.

• Examine accounts for closure.

• Identify and report trends related to hospitals and payers.

• Complete staff evaluations and set performance goals in collaboration with the Director of Operations.

• Foster staff development and training by identifying opportunities, creating materials, leading sessions, and mentoring personnel.

• Oversee time-off and PTO requests within the payroll system and shared calendars.

• Provide mentorship and support to team members.

• Monitor staff productivity and quality, discussing findings with team members.

• Identify and report on productivity challenges and staffing requirements.

• Conduct interviews and make hiring decisions.

• Organize team meetings, including setting agendas and taking meeting minutes.

• Complete additional projects and tasks as necessary or requested.

⛳️ Requirements

• High School Diploma or equivalent is mandatory.

• Bachelor’s degree is preferred.

• At least 2 years of relevant leadership experience in a management or supervisory role is preferred.

• Minimum of 2 years of related industry experience is required.

• At least 6 months of experience as an Appeals Specialist or in a higher role at Aspirion is necessary.

• Capacity to thrive in a fast-paced environment while maintaining professionalism and composure.

• Ability to manage multiple tasks and transition effectively between them.

• Capability to achieve results through delegation.

• Strong coaching and mentoring abilities.

• Excellent oral and written communication skills.

• Robust organizational and time management capabilities.

• Sharp attention to detail.

• Proficient in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.

• Experience navigating various client systems and payer portals.

• Proven track record of meeting deadlines.

• Ability to work independently.

• Strong critical thinking and problem-solving skills.

• High level of social perceptiveness and emotional intelligence.

• Ability to collaborate effectively with teams across all organizational levels.

• Advanced knowledge of the healthcare revenue cycle industry.

• Demonstrated history of high performance.

• Understanding of data quality principles.

• Must reside in the United States; US remote colleagues are not allowed to work outside the United States without prior written consent.

• Must comply with HIPAA regulations, privacy, confidentiality, relevant laws, and company policies.

🏝️ Benefits

• Paid time off (PTO).

• Incentive programs and ideas to enhance motivation.

• Opportunities for training, mentoring, and ongoing learning and development.

• Remote work options for colleagues based in the United States.