Manager, Customer Success – Transportation

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary relationship manager for a portfolio comprising transportation, carrier, and final-mile logistics accounts.

• Cultivate trustworthy partnerships with clients.

• Create and implement account strategies aimed at enhancing transportation network performance, fulfilling customer objectives, and identifying growth prospects.

• Facilitate regular business reviews and assess account health.

• Report on performance related to transportation KPIs and SLAs, such as on-time delivery, capacity utilization, and service interruptions.

• Assist in contract renewals, rate negotiations, Statements of Work, and commercial agreements in collaboration with Sales and Finance.

• Promote customer retention and growth through cross-selling, automation, and continuous improvement initiatives.

• Coordinate the resolution of issues related to capacity shortfalls, delays, network challenges, and other service disruptions with the Operations team.

• Oversee onboarding and implementation processes for new transportation and carrier accounts, including TMS and system integrations.

• Act as a transportation subject matter expert, providing insights on customer feedback, industry trends, and operational best practices.

• Keep accurate records of customer documentation, account details, business reviews, and communications.

⛳️ Requirements

• A bachelor’s degree in Business, Supply Chain, Logistics, Transportation, Operations Management, or a related discipline is preferred.

• At least 8 years of experience in transportation, carrier management, freight brokerage, fleet operations, 3PL, or a related customer-facing position.

• Familiarity with TMS platforms, carrier compliance standards, and transportation network operations.

• Proven track record in managing customer relationships, operational KPIs, SLAs, renewals, and account expansion.

• Strong operational, analytical, and problem-solving capabilities.

• Ability to convert transportation performance data into insights for customers.

• Excellent communication and cross-functional collaboration abilities.

• Proficiency in CRM platforms, Microsoft Office, and reporting tools.

• Experience with TMS or WMS systems is highly preferred.

• Experience in warehouse automation, supply chain technology, or robotics settings is preferred.

• A valid driver's license.

• Willingness to travel by car and/or plane to client sites and company headquarters.

🏝️ Benefits

• Up to 30% travel may be required.

• Business travel expenses will be reimbursed according to program guidelines.

• Eligible employees may receive a corporate credit card based on their role and travel needs.