Manager, Customer Insights

This is a fully remote position, open to applicants in New York.

📋 Description

• Discover and analyze customer attitudes and perceptions regarding various elements of the retail pharmacy sector.

• Take ownership of insights related to specific areas of the business and customer segments, including immunizations and over-the-counter medication.

• Collaborate with business partners to comprehend objectives and contextual framework.

• Design actionable, insightful, timely, and cost-effective customer research studies.

• Partner with research suppliers to carry out studies.

• Employ tailored quantitative surveys, AI-Powered Synthetic Research, focus groups, ongoing trackers, synthesized syndicated data, and reviews of historical documents.

• Consolidate research results into thorough and actionable narratives.

• Create research plans for project and brand teams with input from supervisors.

• Oversee research projects, ensuring timelines and budgetary constraints are met.

• Engage in multifunctional team discussions and initiatives, utilizing knowledge of pharmacy consumers.

• Identify opportunities to leverage insights and mitigate risks in business decision-making.

• Coordinate with external suppliers on design alternatives, execution issues, and analytical choices.

• Advocate for innovative market research processes and methodologies.

• Acquire and master new consumer research methodologies while contributing to collaborative problem-solving efforts.

⛳️ Requirements

• A minimum of 5 years of experience in designing, planning, analyzing, and executing effective qualitative and/or quantitative customer research across various methodologies.

• Excellent analytical abilities.

• A Bachelor’s degree or equivalent (High School Diploma with 4 years of relevant experience) is required.

• Relevant experience in the Retail, Pharmacy, or Consumer Packaged Goods (CPG) industry.

• A proactive, self-driven approach.

• Exceptional attention to detail.

• Strong project management capabilities.

• Ability to thrive in a fast-paced, deadline-driven environment.

• Flexibility to adapt to real-time changes in strategy and scope, with the ability to pivot as necessary.

• Strong written and verbal communication skills.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources supporting physical, emotional, and financial well-being.

• CVS Health bonus, commission, or short-term incentive program.