Manager, Customer Business

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Foster robust customer relationships and act as the primary point of contact for assigned customers at TreeHouse Foods.

• Oversee customer communications, reactions, and expectations effectively.

• Collaborate with Customer Service and Customer Supply Chain to resolve customer issues.

• Collect customer feedback and offer insights and recommendations to the business unit.

• Articulate the customer-specific value proposition and implement division selling and pricing strategies.

• Advocate for the customer within business unit teams to cultivate short- and long-term business opportunities.

• Provide accurate forecasts and assist in demand planning inputs.

• Ensure precision in demand plans and inputs into planning tools, address discrepancies with the customer's annual strategic plan, and develop annual operating plans in conjunction with Commercial Finance.

• Collaborate with Customer Service, Customer Supply Chain, and Sales Leadership to mitigate allocation risks.

• Monitor the customer portfolio and analyze whitespace opportunities to identify core SKU gaps.

• Responsible for overall customer performance, forecast accuracy, and meeting annual revenue and margin objectives.

• Manage customer relationships, assist in customer-supplier scorecard performance, and work cross-functionally to resolve issues, spot growth opportunities, and implement sales and pricing initiatives.

⛳️ Requirements

• A Bachelor’s degree in Business, Finance, or a related discipline is mandatory.

• At least 5+ years of experience in business, sales, or a related area is essential.

• Experience in the retail grocery channel is required.

• Outstanding oral, written, and interpersonal communication skills are necessary.

• Proven relationship-building capabilities are required.

• Strong analytical abilities, including the capacity to utilize data for driving product and pricing strategies and understanding production forecast impacts, are essential.

• Solid financial literacy, including knowledge of P&L and pricing implications to optimize bidding strategies and trade funding, is required.

• Proficiency in Microsoft Office is essential.

• Familiarity with Salesforce, Circana Unify+, business intelligence tools, ERP systems, and SharePoint is preferred.

• Strong management, problem-solving, multitasking, prioritization, and stakeholder communication skills are required.

• Ability to translate insights and analytics into tailored strategic account plans is necessary.

• Willingness to travel 20-60% of the time is required.

🏝️ Benefits

• Competitive compensation and benefits package with immediate eligibility – you start from your first day!

• 401(k) plan featuring a 5% employer match and 100% vesting upon enrollment.

• Comprehensive paid time off options, including immediate access to four weeks of vacation, five sick days, parental leave, and 11 company holidays (including two floating holidays).

• Leaders committed to fostering your accelerated career growth.

• Paid training opportunities.

• Tuition reimbursement available.

• Extensive educational platform – DevelopU – offering over 10,000 free courses.

• Inclusive workplace culture.

• Employee Resource Groups available.

• Wellness and employee assistance programs.