Manager, Customer Analytics – Insights

This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Perform comprehensive analyses of secondary data sources, including claims, EHR/EMR, specialty pharmacy, Rx, CRM, and the media/omnichannel ecosystem data.

• Integrate insights from various data sources to guide brand planning, lifecycle strategy, performance enhancement, and HCP/patient experiences.

• Utilize advanced data analytics methods and segmentation to uncover patterns, key drivers, and opportunities.

• Create and sustain standardized dashboards, reports, and analytical tools.

• Ensure data quality, validation, and consistency across all data sources and reporting outputs.

• Design and implement qualitative and quantitative primary market research involving HCPs, HCOs, patients, medical/KOLs, and payers.

• Combine insights from primary research with secondary data findings.

• Analyze and present research results to cross-functional stakeholders.

• Conduct and interpret strategic market, competitive, and landscape analyses.

• Collaborate with Commercial, Medical, and Market Access stakeholders.

• Work alongside data strategy and technology teams on data sources, methodologies, and analytical outputs.

• Facilitate standardized analytical frameworks and enhance research processes, tools, and best practices.

• Report directly to the Director of Customer Analytics & Insights.

⛳️ Requirements

• A Bachelor’s degree in a quantitative, scientific, business, or a related field is required.

• 4 to 6+ years of increasing experience in analytics, market research, or consulting.

• Experience in analyzing secondary pharmaceutical data sources, including claims, EHR/EMR, specialty pharmacy, and/or prescriber-level data.

• Strong expertise in qualitative and quantitative primary market research techniques.

• Proficiency in Power BI, Tableau, Excel, SQL, Python, R, or SAS.

• Familiarity with healthcare or pharmaceutical datasets, such as IQVIA DDD, Xponent, and patient claims data.

• Strong structured problem-solving abilities.

• Capability to collaborate, take initiative, and adapt within a fast-paced, matrixed organization.

• Experience in healthcare, pharmaceutical, or other highly regulated sectors is preferred.

• An advanced degree (MBA or relevant graduate degree) is preferred.

🏝️ Benefits

• Discretionary annual cash bonus or incentive compensation.

• Discretionary equity grants.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401k retirement savings plan.

• Flexible paid vacation.