Manager, Cross Category eCommerce

This is a fully remote position, open to applicants in Texas.

📋 Description

• Develop and execute a comprehensive global site merchandising strategy that aligns with business objectives, category strategies, and marketing efforts.

• Oversee global site turnover initiatives.

• Directly supervise, mentor, and nurture two digital specialists.

• Establish operational processes, assign tasks, and guide daily operations.

• Create end-to-end promotional content and navigation strategies across various device types.

• Collaborate with creative and marketing teams on site placements, product tagging, and navigation.

• Take ownership of the quarterly review process for promotional placements, creative content, and overall site experience.

• Conduct audits of live site search, PLP performance, and navigation to pinpoint friction points and significant issues.

• Partner with product teams to address fixes, advocate for improvements, and influence site experience.

• Oversee and refine the complete digital conversion funnel.

• Analyze customer drop-off points and advocate for A/B testing and UX improvements.

• Work alongside ecommerce and technology teams on website enhancements and features.

• Implement and optimize product recommendation engines to promote cross-selling and up-selling.

• Utilize Adobe Analytics, Tableau, Looker, and performance data to assess site health and promotional outcomes.

• Present insights and strategic recommendations to leadership.

• Report on site merchandising performance, key insights, and suggestions to leadership and stakeholders.

• Investigate ecommerce trends, site merchandising techniques, and the competitive landscape.

⛳️ Requirements

• 5–7+ years of experience in e-commerce, site merchandising, or digital business management.

• Demonstrated success in developing and executing effective site merchandising strategies that have led to measurable improvements in online sales and key performance indicators.

• Strong analytical abilities and the capacity to interpret complex data to identify trends and make data-driven decisions.

• In-depth knowledge of ecommerce best practices, user experience principles, and online customer behavior.

• Excellent leadership and team management capabilities.

• Strong communication, presentation, and interpersonal skills.

• Proficient in Microsoft Office Suite (Excel, PowerPoint) and/or Google Suite (Sheets, Slides).

• Experience with A/B testing methodologies and tools.

• Understanding of SEO principles related to product presentation and discoverability is a plus.

• Familiarity with website analytics tools (Adobe Analytics) and reporting platforms.

• Experience with ecommerce platforms (Salesforce Commerce Cloud) and their merchandising functionalities.

• Knowledge of personalization and recommendation engines.

🏝️ Benefits

• Opportunity to thrive in a dynamic, fast-paced environment at a company undergoing growth and transformation.

• Access to rewarding career advancement opportunities across the largest multi-brand luxury retailer, spanning retail, distribution, digital, or corporate roles.

• Comprehensive benefits package for all eligible full-time employees, including medical, vision, and dental coverage.

• An amazing employee discount.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) retirement plan.

• Basic life insurance.

• Supplemental life insurance.

• Disability insurance.

• Additional voluntary benefits such as critical illness, hospital, and accident insurance.