eCommerce Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee performance monitoring and evaluate KPI metrics and tracking information.

• Discover the factors influencing performance trends and find opportunities to enhance efficiency, effectiveness, and scalability within the eCommerce ecosystem.

• Examine extensive, intricate datasets from sales, web, marketing, and catalog origins.

• Create a consolidated perspective of eCommerce performance.

• Identify, assess, and prioritize challenges and opportunities across various data sources.

• Clearly communicate insights and narratives to senior management and cross-functional teams.

• Enhance the discoverability of site search functionalities.

• Monitor and analyze organic search performance to inform SEO strategies.

• Develop and manage customer segments to increase lifetime value (LTV) and repeat purchases.

• Utilize seasonal and segment-specific sales patterns to guide promotional strategies.

• Collaborate with Analytics, Product, Marketing, and Customer Success teams.

• Design and sustain dashboards and reporting processes.

• Utilize AI-driven tools to enhance efficiency and accelerate the discovery of insights.

• Undertake additional responsibilities as required.

⛳️ Requirements

• 2–4 years of experience in eCommerce, digital marketing, or a related discipline.

• Proficient in conversion and funnel analysis, with a track record of applying insights to drive sales performance improvements.

• Strong understanding of eCommerce sales drivers, including conversion rates, average order value (AOV), traffic channels, catalog quality, and customer retention.

• Expertise in BI and reporting tools, including Looker, Tableau, Power BI, and Excel.

• Proven experience integrating web, sales, marketing, and catalog data sources to form a unified view of business performance.

• Excellent cross-functional communication and stakeholder alignment capabilities.

• Preferred: Experience with Google Analytics 4 and/or Google Ads.

• Preferred: Familiarity with SEO tools and best practices, such as Search Console, SEMrush, and Ahrefs.

• Preferred: Background in customer segmentation or CRM/marketing platforms.

• Preferred: Knowledge of AI-driven analytics or productivity tools, such as Copilot, ChatGPT, and AI-assisted BI functionalities.

🏝️ Benefits

• Competitive base salary along with a robust variable component.

• Comprehensive medical, vision, dental, life, disability, critical illness, accident, FSA, HSA, identity protection, pet, and legal insurance.

• 401K matching up to 5%.

• 12 weeks of paid parental leave.

• Tuition reimbursement program.

• 4 weeks of vacation leave.

• 12 sick days.

• 11 company-recognized holidays.

• 3 personal days.

• Flexible working hours.

• Remote work options (available by team).

• Casual dress code.

• Fitness challenges and rewards.