Manager, Court Reporters

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the daily operations of a designated team of court reporters, including their availability, task assignments, workload management, attendance, punctuality, and adherence to transcript deadlines.

• Supervise scheduling and deposition assistance channels, verify coverage, and address reporter inquiries, technology problems, and changes in proceedings.

• Ensure that all necessary pre-deposition and post-deposition tasks are completed, including the prompt submission of files, exhibits, notes, and other relevant case materials.

• Offer coaching and constructive feedback on deposition protocols, client service, professionalism, court reporting methodologies, and transcript production processes.

• Collaborate with Talent Acquisition and Operations to conduct interviews and select court reporters, supporting hiring objectives.

• Provide initial performance assistance for newly hired reporters.

• Assess team performance and quality metrics, document coaching efforts, acknowledge outstanding performance, and address any attendance, workflow, service, or quality issues.

• Act as a point of escalation for reporter-related and proceeding-related challenges, coordinating resolutions effectively.

• Identify gaps in workflow, training, or tools and suggest enhancements.

• Work alongside Scheduling, Operations, Production, and Talent Acquisition to ensure consistent and dependable client service.

⛳️ Requirements

• Three to four years of experience in court reporting, legal transcription, deposition services, or a similar operational setting.

• Prior supervisory or team-lead experience, with responsibilities including coaching and performance management.

• Comprehensive understanding of deposition protocols, court reporting practices, and transcript production workflows.

• Excellent leadership, organizational, communication, problem-solving, and time-management skills.

• Capacity to handle competing priorities in a high-volume setting.

• Proficiency with court reporting technology, remote deposition platforms, and operational systems.

• Sound judgment in troubleshooting issues and escalating when necessary.

• Experience working in a remote, distributed environment while supporting employees across various locations and time zones is preferred.

🏝️ Benefits

• Comprehensive benefits package.

• Paid time off.

• Paid holidays.