Manager, Communities

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Develop community objectives that are in line with portfolio and departmental goals to enhance member engagement.

• Ensure the successful implementation of assigned community objectives, activities, educational opportunities, and member connection experiences.

• Act as the staff design authority for both live and virtual member engagement initiatives.

• Provide expertise in program design, event planning, logistics, communications, and member engagement.

• Collaborate with member leads and leadership teams for strategic and tactical planning.

• Serve as the staff liaison and operational partner for community leaders.

• Oversee project management for signature events and core product deliverables.

• Maintain standard operating procedures (SOPs), member engagement data, community budgets, and training materials.

• Assist in the selection and continuity of community leadership.

• Support member-leader meetings and the development of leadership skills.

• Work in collaboration with Products, technology, marketing communications, marketing, and partnerships teams.

• Ensure a positive user experience and accessibility of community platforms.

• Create and disseminate monthly community event calendars.

• Provide cross-training and support for product design and portfolio initiatives.

• Lead the complete execution of selected in-person regional GSEA competitions.

• Assist in the execution of the global GSEA finals, including on-ground production support and student briefings.

• Form regional committees to plan competitions.

• Identify chapters and communities that can adopt and support GSEA.

• Manage regional GSEA competition expenses from the planning phase through reporting.

• Support the leadership development process and updates to the product portfolio.

• Host bi-monthly GSEA calls for chairs and champions.

• Provide global resources and tools for GSEA chairs.

• Assist in the collection of student competitor content for marketing materials and newsletters.

• Achieve annual metrics for chapter competitions and country participation.

• Represent and advocate for GSEA at EO and partner conferences.

⛳️ Requirements

• Bachelor’s degree in any field.

• Minimum of 2 years of experience in community management or event planning.

• Ideally, experience with larger-scale communities or events with over 500 participants.

• At least two years of direct experience in association, event planning, or coordination-related work.

• Demonstrated experience collaborating successfully with entrepreneurs on various projects.

• Coaching experience is preferred.

• Proficiency in the Microsoft Office suite and presentation tools.

• Some capabilities in graphic design.

• Outstanding customer service skills.

• Ability to work effectively in teams with high accountability.

• Strong written and verbal communication skills.

• Competence in communicating effectively with staff and members globally.

• Exceptional organizational and time management abilities.

• Experience in an international working environment.

• Willingness to participate in virtual and in-person meetings.

• Ability to travel up to 15% as needed.

• Availability for occasional early morning/evening meetings across different time zones.

• Capability to lift or move up to 30 pounds when necessary.

🏝️ Benefits

• Competitive total rewards package.

• Flexible work environment.

• Generous resources for professional development.

• Access to leading experts in the field of entrepreneurship.

• Opportunities to travel to EO and partner conferences as required.

• Reasonable accommodations during recruitment and employment in accordance with applicable law.