Manager, Cloud Integrations

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Lead a dedicated team responsible for executing cloud migrations across 11:11 global platforms.

• Take ownership of and deliver support services to fulfill company commitments.

• Establish and enforce cloud integration processes and best practices.

• Manage ticket escalation processes to ensure consistent execution.

• Develop best practices and enhance the support management framework.

• Identify risks or gaps and provide mentorship to members of the cloud integrations organization.

• Keep stakeholders informed about migrations and trends, offering recommendations on acquisition needs.

• Oversee and improve service operations tools and automation.

• Collaborate with internal teams to define integration requirements for both new and existing customers.

• Ensure that customer incidents and problems are effectively mitigated.

• Develop, track, and report on company KPIs.

• Work with vendors and internal teams to address support needs.

• Ensure that escalated customer tickets are promptly addressed and escalated to vendor support when necessary.

• Manage ticketing systems effectively.

• Adhere to 11:11's Code of Business Ethics, Company Values, data-handling agreements, procedures, and policies.

• Complete annual compliance training certification and policy acknowledgements.

• Perform additional duties as assigned.

• Report directly to the Director of Service Operations.

⛳️ Requirements

• Associate degree in management or equivalent years of relevant work experience.

• A minimum of 2 years of experience in a related field.

• At least 2 years of experience in a managerial role.

• Proven experience managing technical projects across teams within an organization.

• ITIL experience is preferred.

• Highly developed analytical and problem-solving abilities.

• Exceptional attention to detail.

• A strong team player.

• Results-oriented and organized, with the capability to plan and meet deadlines.

• Ability to motivate others to achieve results.

• Must be legally authorized to work in the assigned country without requiring visa sponsorship.

• Capability to perform each essential function satisfactorily.

• Reasonable accommodations may be made to assist qualified individuals with disabilities in performing essential functions.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Professional development opportunities and training programs.

• Flexible work arrangements and a supportive work environment.

• Generous paid time off and holiday policies.