Manager, Clinician Experience

This is a fully remote position, open to applicants in United States.

📋 Description

• Foster and sustain positive relationships with physicians, acting as their representative for needs and concerns.

• Work in partnership with physicians to address questions, resolve conflicts, and facilitate communication among physicians, internal departments, hospitals, and clients.

• Conduct regular satisfaction surveys with physicians and collect feedback to pinpoint areas for enhancement.

• Create and implement a comprehensive onboarding process for new physicians.

• Organize training sessions and resources that cover policies, procedures, and best practices.

• Serve as the main point of contact for physician inquiries and concerns.

• Proactively identify and resolve physician challenges in collaboration with cross-functional teams.

• Formulate and execute strategies aimed at boosting physician engagement.

• Establish regular communication channels for updates, changes, and opportunities within the organization.

• Utilize physician feedback to customize interactions and enhance engagement.

• Define and assess physician satisfaction KPIs, including onboarding within seven days of credential issuance.

• Apply data-driven insights to formulate action plans aimed at improving the physician experience.

• Assess and refine operational processes concerning physician interactions and service delivery.

• Collaborate with departments to streamline workflows and minimize friction points.

• Utilize technology and operational tools to optimize scheduling and anticipate physician requirements.

⛳️ Requirements

• Bachelor's degree in healthcare administration, business, or a related discipline.

• Experience in telemedicine is preferred but not mandatory.

• Prior experience in clinician relations, healthcare management, or a similar position.

• Strong interpersonal and communication abilities, with a talent for building and maintaining positive relationships.

• Data-driven decision-making and analytical capabilities.

• Exceptional multi-tasking, organizational, and project management skills.

• Strong problem-solving and conflict-resolution abilities.

• Proficiency in Microsoft Office and applicable software applications.

• Ability to adapt to evolving healthcare environments and industry trends.

• Authorization to work in the United States.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Short-term disability coverage.

• Paid time off (PTO) and company-paid holidays.

• Fully remote work environment.

• Willingness to travel.

• Wellness perks.

• Technology equipment provided.

• Opportunity to collaborate with a physician-led leadership team dedicated to innovation and enhancing neurological care nationwide.

• A collaborative, mission-driven culture focused on patient outcomes and operational excellence.

• Competitive compensation.