Manager, Clinical Informatics – Policy, Quality & Safety

This is a fully remote position, open to applicants in Alabama, +43 more states.

📋 Description

• Oversee and implement projects and initiatives within the information technology sector.

• Create, uphold, govern, and execute enterprise clinical workflow policies and standards.

• Convert clinical, operational, and regulatory requirements into practical EHR-enabled policies.

• Collaborate with stakeholders across various care settings for policy development and upkeep.

• Assist in standardizing and aligning enterprise workflows.

• Evaluate proposed workflow modifications and suggest updates to policies and standards.

• Offer policy expertise during the redesign, implementation, and adoption of workflows.

• Supervise implemented workflow changes to ensure compliance with enterprise policy requirements.

• Lead clinical evaluations of AI-enabled Epic capabilities and associated technology platforms, such as Abridge.

• Establish evaluation frameworks that cover patient impact and safety, clinical quality, provider experience, workflow adoption, privacy and security, operational readiness, and regulatory alignment.

• Assess business value, ROI, financial impact, productivity, utilization, and quantifiable clinical and operational outcomes.

• Create monitoring systems, feedback loops, issue escalation processes, and continuous improvement methods.

• Work in partnership with clinical leaders, Quality & Safety, Patient Safety, operations, Epic analysts, informatics partners, technology owners, and governance teams.

• Collaborate with Privacy, Compliance, Legal, Information Security, Finance, vendors, and business leaders.

• Provide executive-level updates regarding status, risks, and decisions.

• Foster relationships with enterprise stakeholders and present to stakeholder networks.

• Support enterprise change initiatives and integrate policies within Epic workflows.

• Establish mechanisms to collect and act on stakeholder feedback.

⛳️ Requirements

• A minimum of five years of relevant experience in clinical informatics, enterprise policy, Quality & Safety, patient safety, or healthcare technology assessment.

• A Bachelor's degree is required, or equivalent experience is acceptable.

• Clinician experience is preferred but not mandatory.

• A Master's degree is preferred.

🏝️ Benefits

• CVS Health bonus, commission, or short-term incentive program.

• Award target in the company’s equity award program.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources supporting physical, emotional, and financial well-being.