Manager, Client Success – Radiology

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the intermediary between Ventra Health and clients for effective communication and information sharing.

• Oversee all facets of client accounts to enhance collections, deliver contracted management services where applicable, and minimize challenges.

• Collaborate with patients, doctors, owners, practice managers, administrators, and other stakeholders to address escalated issues.

• Conduct in-person client meetings to assess performance and ensure customer satisfaction.

• Serve as the main point of contact for clients and work alongside internal teams to resolve issues and provide prompt follow-up.

• Organize internal and external meetings, prepare meeting materials, document minutes, and maintain Client Success documentation.

• Analyze data and oversee the operational workflow completion, escalating issues when necessary.

• Prepare and/or review both internal and external reports as well as ad-hoc analyses.

• Evaluate and track Client Success metrics, present client-specific reports, and utilize the issue escalation matrix to address concerns.

• Suggest process enhancements based on data analysis.

• Collaborate with finance, HR, credentialing, and compliance teams when Practice Administration services are engaged.

• Monitor or manage client payor contract negotiations and renewals in conjunction with the Managed Care Team or payor contracting resources.

• Oversee or manage client quality programs and compliance training with internal subject matter experts.

• Assist with the implementation of new clients.

• Guide, mentor, and support the professional development of assigned Client Success colleagues.

• Ensure adherence to relevant healthcare and security regulations and staff compliance.

• Undertake special projects and other assigned responsibilities.

⛳️ Requirements

• High School Diploma or GED.

• A minimum of three to five years (3-5) experience in healthcare, revenue cycle management, or a related field.

• Basic understanding of medical billing and terminology.

• Capability to read, comprehend, and implement state/federal laws, regulations, and policies.

• Proficient in communicating with diverse personalities in a respectful, mature, and professional manner.

• Ability to maintain flexibility and operate effectively in a collaborative and fast-paced environment.

• Commitment to delivering high-quality service excellence with meticulous attention to detail.

• Understand and adhere to company policies and procedures.

• Demonstrated strong leadership and management skills to inspire, motivate, and set expectations with team members.

• Excellent skills in developing and delivering presentations.

• Strong knowledge in RCM, accounting, and/or finance.

• Exceptional customer service and client-facing skills.

• Strong judgment and problem-solving capabilities.

• Excellent oral, written, and interpersonal communication skills.

• Strong time management, organizational, and decision-making abilities.

• Proficient in Outlook and RCM software or comparable workflow management tools.

• Bachelor’s Degree in business, healthcare management, or a related field is preferred.

🏝️ Benefits

• Ventra performance-based incentive plan.

• Discretionary incentive bonus per company policies.

• Referral bonus.

• Reasonable accommodations for qualified individuals with disabilities.