Manager, Client Success – Radiology

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact between Ventra Health and clients to facilitate communication and information sharing.

• Oversee all elements of client accounts to optimize collections, deliver contracted management services when necessary, and reduce issues.

• Collaborate with patients, physicians, practice owners, managers, administrators, and other stakeholders to address escalated concerns.

• Conduct in-person client meetings to assess performance and ensure client satisfaction.

• Serve as the primary client contact, working with internal teams to resolve issues and ensure timely follow-up.

• Organize both internal and external meetings, document minutes, and maintain Client Success records.

• Review data and track the completion of operational workflows for clients.

• Prepare and analyze internal and external reports as well as ad hoc analyses.

• Evaluate and track Client Success metrics, deliver client-specific reports, and utilize escalation processes to address issues.

• Suggest process enhancements based on data analysis.

• Partner with finance, HR, credentialing, and compliance teams when Practice Administration services are utilized.

• Oversee or manage client payor contract negotiations and renewals with Managed Care and payor contracting resources.

• Supervise or monitor client quality initiatives and compliance training with internal subject matter experts.

• Assist in the onboarding of new clients.

• Mentor and support the professional development of assigned Client Success team members.

• Ensure adherence to relevant healthcare and security regulations by staff.

• Undertake special projects and other duties as assigned.

⛳️ Requirements

• High School Diploma or GED is required.

• A Bachelor’s Degree in business, healthcare management, or a related field is preferred.

• A minimum of three to five years (3-5) experience in healthcare, revenue cycle management, or a related area is necessary.

• Basic knowledge of medical billing and terminology is required.

• Capability to read, comprehend, and apply state and federal laws, regulations, and policies.

• Strong communication skills to engage with diverse personalities in a professional, mature, and tactful manner.

• Ability to adapt and work effectively in a collaborative and fast-paced environment.

• Commitment to delivering high-quality service excellence with meticulous attention to detail.

• Understanding and adherence to company policies and procedures is essential.

• Proven leadership and management capabilities to guide, motivate, and set expectations for team members.

• Proficiency in developing and delivering compelling presentations.

• Solid knowledge in Revenue Cycle Management, accounting, and/or finance.

• Excellent customer service skills and ability to engage effectively with clients.

• Strong judgment and problem-solving abilities.

• Exceptional oral, written, and interpersonal communication skills.

• Strong time management, organizational, and decision-making capabilities.

• Proficient knowledge of Outlook and RCM software or similar workflow management applications.

• Compliance with relevant healthcare and security regulations is mandatory.

🏝️ Benefits

• Performance-based incentive program.

• Referral bonus opportunities.

• Discretionary incentive bonuses.

• Reasonable accommodations for qualified individuals with disabilities.