Manager, Client Success – Public Schools

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, mentor, and provide support to a team of Client Success Managers.

• Conduct performance evaluations and foster the development of direct reports to enhance their skills, impact, and achievement of goals.

• Act as the primary point of escalation for client concerns, offering guidance and resolution strategies.

• Oversee a select portfolio of high-value existing public school clients.

• Ensure clients receive maximum value from their Finalsite investment.

• Prioritize and manage renewals for both portfolio and team clients.

• Monitor the long-term health of client relationships, identify potential risks, and implement retention strategies.

• Promote product adoption and identify as well as pursue upsell opportunities.

• Conduct designated client engagement activities via phone or in person.

• Establish and nurture long-lasting relationships with key client stakeholders.

• Create and disseminate best-practice materials to the wider client community.

• Maintain accurate client information in Salesforce, Totango, or other relevant applications.

• Manage the opportunity pipeline for renewals and growth initiatives.

⛳️ Requirements

• A B.A. or B.S. Degree is preferred, or equivalent experience.

• Over 5 years of demonstrated experience in a professional B2B environment, with some background in SaaS client success or sales roles.

• Experience interacting with senior executives and stakeholders at client organizations is preferred.

• Familiarity with and comfort in using SaaS products and services.

• Proficiency in Salesforce is required.

• Knowledge of the Finalsite Platform is necessary.

• A passion and enthusiasm for the EdTech industry.

• Willingness to travel as necessary.

• Must have permanent residency in the United States; current and ongoing residency is required for employment eligibility.

🏝️ Benefits

• Competitive benefits package.

• Opportunities for professional development.

• A collaborative culture founded on partnership and purpose.

• Potential for career advancement.

• Fully remote employment available.