Manager, Client Success – Emergency/Hospital Medicine

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary communication link between Ventra Health and its clients for information exchange and dialogue.

• Oversee all facets of client accounts to enhance collections, deliver management services as per contracts, and reduce issues.

• Collaborate with patients, healthcare professionals, practice owners, managers, administrators, and other stakeholders to address escalated concerns.

• Conduct in-person meetings with clients to assess performance and ensure their satisfaction.

• Serve as the main point of contact for clients and coordinate the resolution of issues with internal teams.

• Organize internal and external meetings, document minutes, and maintain Client Success records.

• Review operational workflow data and escalate any incomplete or delayed processes.

• Prepare and analyze internal and external reports, as well as ad hoc analyses.

• Monitor and evaluate Client Success metrics, present reports tailored to clients, and implement escalation procedures to address issues.

• Suggest process enhancements based on data analysis.

• Work together with finance, HR, credentialing, and compliance teams when Practice Administration services are utilized.

• Oversee or manage client payor contract negotiations and renewals alongside the Managed Care Team or payor contracting resources.

• Supervise or monitor client quality programs and compliance training initiatives.

• Assist in the implementation of new clients.

• Guide, mentor, and foster the development of assigned Client Success team members.

• Ensure adherence to healthcare and security regulations and staff compliance.

• Undertake special projects and additional assigned responsibilities.

⛳️ Requirements

• High School Diploma or GED is required.

• A Bachelor’s Degree in business, healthcare management, or a related discipline is preferred.

• A minimum of three to five years (3-5) experience in healthcare, revenue cycle management, or a related field is necessary.

• Basic knowledge of medical billing and terminology is essential.

• Capability to read, interpret, and apply state and federal laws, regulations, and policies.

• Proficiency in communicating with diverse personalities in a diplomatic, mature, and professional manner.

• Flexibility and the ability to thrive in a collaborative, fast-paced environment are crucial.

• Commitment to delivering high-quality service excellence with meticulous attention to detail.

• Understanding and adherence to company policies and procedures is mandatory.

• Proven leadership and management skills to guide, motivate, and set expectations for team members.

• Strong skills in developing and delivering presentations.

• Robust knowledge in RCM, accounting, and/or finance.

• Exceptional customer service and interpersonal skills.

• Strong judgment and problem-solving abilities.

• Excellent oral, written, and interpersonal communication skills.

• Strong time management, organizational, and decision-making capabilities.

• Proficient in Outlook and RCM software or similar workflow management tools.

• Compliance with relevant healthcare and security regulations is essential.

🏝️ Benefits

• Performance-based incentive plan.

• Opportunity for discretionary incentive bonuses.

• Referral bonus opportunity available.

• Daytime work shift.

• Flexible remote work arrangement.