Manager, Client Strategy – Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop the architecture necessary to accommodate an expanding client base and ensure reliable delivery.

• Create models to predict member activation rates, cost efficiencies, and overall revenue growth.

• Utilize AI to streamline reporting and materials for regular client meetings, including Quarterly Business Reviews.

• Collaborate with the data and analytics team to establish tables and business logic for client reporting.

• Coordinate with member activation and marketing teams to assess the effectiveness of lifecycle campaigns and program design variables.

• Work alongside the pharmacy team to formulate drug sourcing strategies.

• Partner with the growth strategy team to integrate client insights into pre-sale materials.

• Discover opportunities to enhance client relationships through increased collaboration and commercial ventures.

• Determine the frequency of post-sale communications and the best operational model for each client type.

• Report directly to the Director of Client Success.

⛳️ Requirements

• A strong commitment to delivering high-quality care and enhancing patients' lives.

• Proficient in data fluency, analytical skills, and problem-solving abilities.

• Interest and expertise in leveraging AI for innovation and large-scale problem-solving.

• Enthusiasm for tackling challenging issues in a resourceful, low-ego, and uncertain environment.

• Exceptional attention to detail and a readiness to delve into specifics.

• Comfortable communicating with executive stakeholders, both internally and externally.

• Alignment with Leap's core values.

• 3–6 years of experience in consulting, investment banking, strategy, and/or operations roles within high-growth companies.

• Previous experience in the healthcare sector is preferred.

• Open to candidates across the United States.

• Must be legally authorized to work in the United States.

• No visa sponsorship required to work in the United States.

🏝️ Benefits

• Stock options/equity.

• Competitive total rewards package.

• Comprehensive benefits.