Manager, Client Management – CORE East Segment

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide strategic guidance, leadership, and management to Client Managers within the CORE East portfolio.

• Oversee team performance metrics related to persistency, revenue, membership growth, client experience, and strategic priorities.

• Facilitate portfolio management and renewal processes, including identifying retention risks and developing client-specific strategies.

• Collaborate with Sales and Underwriting teams to foster sustainable growth in persistency, membership, and revenue.

• Recruit, manage, inspire, and develop team members as well as high-performing individuals.

• Cultivate strategic relationships with senior clients, brokers, and producer stakeholders.

• Engage in executive reviews, renewal discussions, and the resolution of critical issues.

• Build internal partnerships across Sales, Underwriting, Finance, Operations, Clinical, Network, Product, and other departments.

• Translate business priorities and portfolio strategies into actionable team objectives and operational processes.

• Ensure preparedness for account planning, renewal readiness, risk management, value articulation, and effective follow-through.

• Lead complex escalations involving clients and brokers, service recovery efforts, and initiatives aimed at root-cause improvement.

• Support business planning, portfolio performance, renewal and retention priorities, growth opportunities, and enterprise initiatives.

• Advocate for the needs of CORE East clients and the marketplace within Cigna Global Health Benefits.

• Foster partnerships across Cigna Enterprise, which includes CHC domestic, Evernorth, and international health partners and regions.

⛳️ Requirements

• A bachelor's degree in a related field or equivalent relevant experience is required.

• An MBA is preferred.

• A minimum of 5 years of experience in account management or benefit consulting.

• At least 5 years of experience in employee benefits.

• Previous management or supervisory experience is required, along with demonstrated competencies in this area.

• Strong knowledge of the global health benefits landscape, complex employer-sponsored benefit programs, and the needs of multinational clients.

• Exceptional skills in relationship and account management.

• Ability to effectively influence senior clients and broker stakeholders.

• Strong negotiation, renewal, and escalation management skills.

• Capability to collaborate with internal and external resources and clients to meet business goals.

• Proven experience with consultative client management methodologies.

• Ability to thrive in a fast-paced environment.

• Resilience is a must.

• Willingness to travel as necessary to meet with clients and brokers in the market.

• Strong financial acumen, including the ability to interpret health insurance underwriting, pricing, trends, claims, and portfolio performance.

• Demonstrated strategic thinking and portfolio management capabilities.

• Proactive and consultative approach.

• Experience in innovation management.

• Excellent communication, results-oriented, strategic thinking, and teamwork skills.

• Ability to work effectively in a highly matrixed organization and influence others.

• For remote work, a cable broadband or fiber optic internet connection with a minimum of 10 Mbps download and 5 Mbps upload speed is required.

🏝️ Benefits

• Medical, vision, and dental benefits starting from day one.

• Well-being and behavioral health programs.

• 401(k) plan.

• Company-paid life insurance.

• Tuition reimbursement opportunities.

• A minimum of 18 days of paid time off annually.

• Paid holidays.

• Leaves of absence.

• Eligibility for an incentive compensation plan.

• Remote work arrangements available.

• Requirement for cable broadband or fiber optic internet for home working.