Manager, Client Management – CORE East Segment

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide strategic leadership, management, and direction to Client Managers within the CORE East portfolio.

• Oversee the performance of the team portfolio regarding persistency, revenue, membership growth, client experience, and strategic priority metrics.

• Drive portfolio management and renewal execution by identifying retention and earnings risks and formulating client-specific strategies.

• Collaborate with Sales and Underwriting to foster sustainable persistency, membership, and revenue growth.

• Lead recruitment, talent development, performance management, and enhancement of team competencies.

• Act as a market-facing leader for key accounts and producer/broker relationships.

• Establish strategic relationships with senior clients and broker stakeholders through executive reviews, renewal discussions, and issue resolution.

• Develop internal collaborations across Sales, Underwriting, Finance, Operations, Clinical, Network, Product, and other functions.

• Convert business priorities and portfolio strategies into team objectives and operational rhythms.

• Ensure account planning, renewal readiness, value articulation, risk management, and follow-through are achieved.

• Manage complex client and broker escalations, service recovery, and root-cause improvement initiatives.

• Support business planning and concentrated strategies for the CORE segment, including retention, renewal, growth, client value, and enterprise initiatives.

• Represent the needs of CORE East clients and the marketplace within Cigna Global Health Benefits.

• Forge partnerships across Cigna Enterprise, including CHC domestic, Evernorth, and International Health partners and regions.

⛳️ Requirements

• Bachelor’s degree in a related field or equivalent relevant experience is required; an MBA is preferred.

• 5+ years of experience in account management or benefits consulting.

• 5+ years of experience in employee benefits.

• Prior management/supervisory experience and/or demonstrated competencies in this area.

• A strong understanding of the global health benefits landscape, complex employer-sponsored benefit programs, and multinational client needs is preferred.

• Exceptional relationship and account management skills.

• Ability to influence senior client and broker stakeholders.

• Strong capabilities in negotiation, renewal, and escalation management.

• Ability to partner with internal and external resources and clients to meet business objectives.

• Experience with consultative client management methodologies.

• Capability to thrive in a fast-paced environment.

• Resilience.

• Willingness to travel as necessary to engage with clients and brokers in the market.

• Strong financial acumen, including the ability to interpret health insurance underwriting, pricing, trends, claims, and portfolio performance, is preferred.

• Strategic thinking and portfolio management skills.

• Proactive and consultative approach.

• Innovation management capabilities.

• Excellent communication, results orientation, strategic thinking, and team orientation skills.

• Ability to work effectively in a highly matrixed organization and influence others.

• For remote work, a cable broadband or fiber optic internet service with a minimum of 10 Mbps download and 5 Mbps upload is required.

🏝️ Benefits

• Medical, vision, and dental benefits starting on day one.

• Well-being and behavioral health programs.

• 401(k).

• Company-paid life insurance.

• Tuition reimbursement.

• Minimum of 18 days of paid time off per year.

• Paid holidays.

• Leaves of absence.

• Incentive compensation plan eligibility.

• Remote work arrangement.

• Requirement for cable broadband or fiber optic internet connection for working from home.