Manager, Client Delivery

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Facilitate connections between the client, their agency of record, and internal teams to provide exceptional advertising solutions and ensure effective utilization of funds.

• Oversee operations support for local channel partners and advertising associates.

• Act as the primary contact for day-to-day client-partnership operations and lead both internal and external conference calls.

• Mentor, coach, and nurture team members; recognize strengths and areas for development; offer feedback and training.

• Monitor team performance, write performance evaluations, conduct one-on-ones, and manage paid time off.

• Lead a positive, proactive, operations- and service-focused team.

• Communicate program progress and performance metrics to both internal and external stakeholders.

• Develop workflows and enhance team efficiency across U.S. and global operations to achieve efficiency targets and service level agreements (SLAs).

• Anticipate potential workflow challenges and make necessary adjustments to avert inefficiencies.

• Create and distribute presentations, project briefs, product demonstrations, best practices, case studies, and quarterly business reviews.

• Oversee funds management, content management, and dealer experience solutions.

• Manage program websites and administrative configuration tools; identify potential risks and opportunities for enhancement.

• Direct changes to program, guidelines, and website content while maintaining effective communication processes.

• Execute quality-control checks at the payment/funding level to ensure accuracy and compliance.

• Foster collaboration through idea-sharing and brainstorming sessions.

• Maintain standard operating procedures (SOPs), clarification and exception trackers, and account-related training materials.

• Support initiatives across the department.

• Recognize growth opportunities with current and prospective clients.

• Adjust responsibilities as necessary.

⛳️ Requirements

• Bachelor’s degree in business, communications, journalism, marketing, or a related discipline.

• Additional training or continuing education in the field may be necessary.

• 3-4 years of experience in agency management.

• Expertise in multimedia digital platforms.

• Advanced understanding of industry trends and a strong enthusiasm for technological innovation.

• Comprehensive knowledge of programs and products.

• Capability to lead, assess success against objectives, and motivate team members in an honest, open, and constructive manner.

• Strong mathematical, written, and verbal communication skills, along with demonstrated problem-solving and multitasking capabilities.

• Extensive Excel knowledge to support complex ad hoc reporting analysis; experience with Power BI is advantageous.

• Ability to organize tasks, manage multiple responsibilities, and meet deadlines for an 8-12 person team.

• Capacity to provide proactive, strategic insights and thought leadership to both the agency and clients.

• Flexibility to quickly pivot and reprioritize work based on client demands.

• Exceptional background in client and customer service.

• Comfort in resolving conflicts, both internally and externally.

• Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.

• A natural curiosity and a strong desire to learn.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health benefits including medical, dental, and vision coverage.

• Opportunities for professional development and continuing education.

• Flexible work hours and the possibility for remote work.

• Supportive and inclusive work environment.

• Additional perks such as wellness programs and team-building activities.